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{"sheet":"General information","index":0,"n_rows":12,"n_cols":15,"rows_kept":12,"cut":false,"hidden":false,"merged":[[11,2,13,2]]}
["Support Form V1.5"]
[null,null,"yellow marked fields must by filled out!"]
["Reporter"]
[null,"Company name"]
[null,"Contacts (first name, last name)"]
[null,"Street","nice to have"]
[null,"zip code","nice to have"]
[null,"city","nice to have"]
[null,"Country",null,null,"AT/CZ/SK","FR","DE","IT","NL/BE","NO/SE/FI/DK/IS","PL","RU","CH","ES/PT","GB/IE"]
[null,"Email"]
[null,"Phone number"]
["History","What is already done:","nice to have"]

{"sheet":"IP DECT phone","index":1,"n_rows":29,"n_cols":13,"rows_kept":29,"cut":false,"hidden":false,"merged":[]}
["N510PRO / IP DECTs Support Form V1.5"]
["Gigaset product information",null,"yellow marked fields must by filled out!"]
[null,"Base station model",null,null,"N510IP PRO","C610IP","C590IP","C530IP","C430IP"]
[null,"Base station software version","42.210",null,42.207000000000001,42.198999999999998,42.194000000000003,42.192999999999998,42.191000000000003,42.082000000000001,42.081000000000003,42.076000000000001,42.075000000000003]
[null,"Language setting",null,null,"DE","FR","UK","NL","IT","ES","PL"]
[null,"Hardware version","nice to have"]
[null,"Handset model",null,null,"SL610H PRO","S510H PRO ","R630H PRO","C610H","C59H","C530H","A510H","E49H","SL78H"]
[null,"Handset  software version","nice to have"]
["Environment",null,"yellow marked fields must by filled out!"]
[null,"Platform","PBX",null,"PBX","Provider"]
[null,"Name:"]
[null,"Software version:","nice to have"]
[null,"Network switches used:","nice to have"]
[null,"Type of Internet Router:","nice to have"]
[null,"add. Comments","Architecture of the installation incl. IP PBX, switch/PoE, network, telephone system and everything related to the target phone set. \nShort description,  e.g. IP address, phone number etc.\nDrawing is preferred!"]
["Problem description",null,"yellow marked fields must by filled out!"]
[null,"Description of fault"]
[null,"Steps to reproduce","How to reproduce the error step by step?\nFor example, pick up handset, what is seen? Dial which keys, reaction by phone, etc\nPlease do it as detailed as possible. Let us not to miss something when reproducing it. It is the most important one.\n"]
[null,"add. Comments"]
["Does affected system access to Internet?",null,"No",null,"Yes","No"]
["Issue category",null,"Reboot",null,"SIP","Provisioning","LDAP","Reboot","Reset","WebUI","Handset UI"]
["Attachements","Configuration export - sysdump(.DAT) ","must be attached to report"]
[null,"Configuration export - sysdump(.CFG) ","must be attached to report"]
[null,"Syslog from WebUI","must be attached to report"]
[null,"Syslog from  syslog server","must be attached to report"]
[null,"SIP server log","must be attached to report","how to help"]
[null,"Provisioning  server log","must be attached to report","how to help"]
[null,"XML/XSD config for provisioning","must be attached to report","how to help"]
[null,"Full Wireshark(.pcap) trace","must be attached to report"]

{"sheet":"Desktop IP phone","index":2,"n_rows":21,"n_cols":12,"rows_kept":21,"cut":false,"hidden":false,"merged":[]}
["DE900/700/310/410 IP PRO Support Form V1.5"]
["Gigaset product information",null,"yellow marked fields must by filled out!"]
[null,"Model",null,null,"DE310IP PRO","DE410IP PRO","DE700IP PRO","DE900IP PRO"]
[null,"DE310/410 Software version",null,null,"02.00.07","02.00.05","02.00.03","02.00.01"]
[null,"DE700/900 Software version",null,null,"02.00.10","02.00.08","02.00.06","02.00.04"]
[null,"Language setting",null,null,"DE","FR","UK","NL"]
[null,"Firmware version",null,null,"DE900_700_02.00.12","DE900_700_02.00.11","DE900_700_02.00.10","DE900_700_02.00.09","DE900_700_02.00.08","DE900_700_02.00.04","DE410_310_02.00.10","DE410_310_02.00.09"]
[null,"Hardware version","nice to have"]
["Environment"]
[null,"Platform",null,null,"PBX","Provider"]
[null,"Name:"]
[null,"Software version:","nice to have"]
[null,"Network switches used:","nice to have"]
[null,"Type of Internet Router:","nice to have"]
[null,"add. Comments","Architecture of the installation incl. IP PBX, switch/PoE, network, telephone system and everything related to the target phone set. \nShort description,  e.g. IP address, phone number etc.\nDrawing is preferred!"]
["Problem description"]
[null,"Description of fault"]
[null,"Steps to reproduce","How to reproduce the error step by step?\nFor example, pick up handset, what is seen? Dial which keys, reaction by phone, etc\nPlease do it as detailed as possible. Let us not to miss something when reproducing it. It is the most important one.\n"]
[null,"add. Comments"]
["Attachements","Configuration export (CONFIG.DAT) ","must be attached to report"]
[null,"Full Wireshark(.pcap) trace","must be attached to report"]

{"sheet":"N720 Multicell","index":3,"n_rows":46,"n_cols":11,"rows_kept":46,"cut":false,"hidden":false,"merged":[]}
["N720IP PRO Support Form V1.5"]
["Gigaset product information",null,"yellow marked fields must by filled out!"]
[null,"DECT Manager software version",null,null,70.088999999999999,70.084000000000003,70.082999999999998,"70.080","70.079","70.078","70.077"]
[null,"Base station software version",null,null,71.088999999999999,71.084000000000003,71.082999999999998,"71.080","71.079","71.078","71.077"]
[null,"Language setting",null,null,"DE","FR","UK","NL","IT","ES","PL"]
[null,"Hardware version","nice to have"]
[null,"Handset model"]
[null,"Handset  software version"]
["Environment",null,"yellow marked fields must by filled out!"]
[null,"Platform","PBX",null,"PBX","Provider"]
[null,"Name:"]
[null,"Software version:","nice to have"]
[null,"Network switches used:","nice to have"]
[null,"Type of Internet Router:","nice to have"]
[null,"add. Comments","Architecture of the installation incl. IP PBX, switch/PoE, network, telephone system and everything related to the target phone set. \nShort description,  e.g. IP address, phone number etc.\nDrawing is preferred!"]
["Problem description",null,"yellow marked fields must by filled out!"]
[null,"Description of fault"]
[null,"Steps to reproduce","How to reproduce the error step by step?\nFor example, pick up handset, what is seen? Dial which keys, reaction by phone, etc\nPlease do it as detailed as possible. Let us not to miss something when reproducing it. It is the most important one.\n"]
[null,"add. Comments"]
["Does affected system access to Internet?",null,"No",null,"Yes","No"]
["Issue category",null,"Reset",null,"SIP","Provisioning","LDAP","Reboot","Reset","WebUI","Handset UI"]
["Attachements"]
[null,"Configuration export - sysdump(.DAT) ","must be attached to report"]
[null,"Configuration export - sysdump(.CFG) ","must be attached to report"]
[null,"Syslog from WebUI","must be attached to report"]
[null,"Syslog from  syslog server","must be attached to report"]
[null,"SIP server log","must be attached to report"]
[null,"Provisioning  server log","must be attached to report"]
[null,"XML/XSD config for provisioning","must be attached to report"]
[null,"Full Wireshark(.pcap) trace","must be attached to report"]
["Handset Information"]
["Type","Software version","Number"]
[null,null,null,null,"R630H","SL610H","S510H","R410H"]
[]
[]
[]
[]
[]
[]
[]
["Instalation details (when Reboot, Reset, Instability)"]
["DECT measurement done using Gigaset Measurement kit?",null,null,null,"Yes","No"]
["Installation plan"]
["Visualization tool"]
["Pictures of DECT BS"]
["BS events attached"]