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Introduction

Within the system it is possible to create one or more waiting queues that can be used if:

  • User is called from external and is busy, call is transferred to waiting queue and wait until user is free.
  • Group is called from external and when group is busy, call is transferred to waiting queue and then to second group with the same or different participants.
  • Using the Mini call center when all agents are busy to place people in the queue.

 

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The waiting queue can only play the wav files that are on the system, there is no possibility to hear the position in the queue.

 

 

 

 

 

 

 

 

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