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Every phone has a limited number of hard keys. Phone users, however, have a myriad of different priorities and preferences when asked which functions they use most often and which functionalities they would like to access quickly. Snom has therefore designed the function keys to be

programmable, even the preprogrammed "hard keys" whose default function is printed on them.


There are four types of programmable function keys


Context-sensitive, programmable function keys.

For the default settings , see "At a glance". You can select a different key event to be available on each respective key when the phone is in idle mode.

You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc. Depending on the activity, different functions will be available.

See "Appendix 1 - Display Symbols and Icons" for the lists of symbols and their description.

Navigation, confirmation, and cancel keys.

For the default settings, see "At a glance". You can select a different key event to be available on each respective key when the phone is in idle mode.

You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.

Dedicated, customizable function keys.

The default setting is the respective key event printed onto the key. Other key events and a selected number of other functionalities can be programmed onto them.

SmartLabel keys (freely programmable function keys).

All available functionalities, including key events, can be programmed onto them.


  • Context

This setting specifies which configured identity will be used when executing the functionality of the key. You may want to use this feature when you have accounts with different providers or when you wish to present different identities to certain destinations.

For example: If you have programmed key P2 to speed dial a specific number and you want to use configured identity 2 to call that number, select configured identity 2 from the drop-down menu of P2's "Context". When you speed dial the number by pressing key P2, identity 2 will be used as the outgoing identity.

The default setting is "Active", which means that the identity selected as the phone's outgoing identity at any given time will be used.


  • Type

Select the type of functionality from the drop-down list. See "Appendix 4 - Programmable FunctionsFAQ Desktop - Freely programmable functions" for more information. If you select "Key Event", a drop-down list with the available key events will replace the text field under "Number". The default setting is "line".