Introduction

From software version 1.0.7 we have done the first implementation of the Automatic / Manual Call Recording feature.

• Record own direct call via "Feature code" or "REC" key on device
• Automatic record own direct call without any user interaction
• Groups calls are not recorded.
• Recordings are visible via user web-interface and can be played/deleted.
• Recordings can be send via e-mail to user.

System Settings - Enable the feature.

Image Modified

In the web-interface go to System settings - Miscellaneous.

Manual recordings

The user can start the recordings manually via:

Set permissions to use manual recordings

In the web-interface go to: Users & extensions - Permissions and change an existing permission group or create a new group that you can assign to the users that are allowed to use Manual Call recording.

Example: We created a new permission group "Call Recording" and added the Permission "Call recording"

Image Added

Assign the Permission "Call Recording" to the user that is allowed to record his own calls.

Image Added

Now the user can start the recordings manually via the Feature code "*97" or pressing the "REC" key.

In both cases, the other side will not hear the DTMF tones "*97" that starts the recording. If the permissions are not set correctly, the other side will hear the DTMF tones. This will inform you that there is a Permission issue.

Listen to the Recordings.

In the (User) web-interface go to: Menu - Call Lists - Call recordings.

Image Added

What recordings are visible for the user is defined by Permissions.