Introduction

When you do a Blind Transfer, then this is done without actually initiating a call to the other extension. The call is transferred blind. Compared with Attended transfer, you setup a call with the other extension and this person can decide to accept the call or not. When the other side accepts the call, the call on-hold is transferred. You also have the option for unattended transfer where you setup the call to the other extension and before they answered, you already transferred the call on-hold. For the End-user, unattended and Blind transfer acts the same. The differences are more on the protocol level.

From software 2.16.6 or higher, we have implemented Blind transfer. 

Attendant transfer

 

Active call Press Image Modified key to put call on hold	Image Modified
Enter number To start call: Wait for time-out (5 sec.) Press Center key Press right softkey “DIAL”	Image Modified
Wait for answer. To transfer: Hang-up Press "Transfer"

 

With "End" you will disconnect the active call and go back to the Call on Hold. Press Image Modified to Swap between the calls.	Image Modified
Un-Attendant transfer