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BackInService
Section
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titleIntroduction

Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be integrated or coordinated.

uaCSTA is a protocol that can be used for CTI.

uaCSTA standardizes a very powerful and flexible set of application services to observe and control voice and non-voice media calls as well as control and observe non-call related features.

The following uaCSTA features are supported by the N870/N670.

Feature
On / Off
External / InternalExternal: There is a separate uaCSTA server in the network. (Estos / Mondago)
Internal: The SIP platform has an integrated uaCSTA server (3CX)
AddressThe IP address / DNS name of the external uaCSTA server
PortThe port number of the external uaCSTA server
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titleWeb-interface


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titleAuto-provisioning
• = supported• = supported and tested— = Not supported
uaCSTA Call Control Profile (See document below)Platforms
Estos3CXMondagoServicesN670/870
2.17.2

Yealink

SnomMitelN670/870N670/870 The following CSTA services are included in the Basic uaCSTA Call Control Profile:Alternate Call – Places an existing call on hold and retrieves a previously held call at a UA.—•———Answer call – Answers an alerting call at a UA.

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Clear Connection – Clears a connection at a UA.

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Conference Call - Initiate a conference via a remote controlling client—•••—Single Step Conference Call – Adds another device to an existing call at a UA in one step.—•—Consultation Call – Places an existing call on hold at the UA and initiates a new call from the UA.

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•••Deflect Call – Moves a connection away from a deflecting UA. A deflecting UA is no longer involved with the call after the Deflect Call service is completed.

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•••Hold Call – Holds a call at a holding UA.

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•••Make Call – Makes a call from an originating UA.•••••Reconnect Call – Clears an existing connected call and retrieves a call on hold at a UA.

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—Retrieve Call – Retrieves a call at a retrieving UA.

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•••Single Step Transfer – Transfers a call to another device in a single step. A transferring UA is no longer involved with the call after the Single Step Transfer service is completed.

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•••Transfer Call – Merges two calls at the UA into one call. As a result of the Transfer, the device is no longer involved with the call.

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•••Monitor Start – Establishes a device-type monitor on a UA.•••••Monitor Stop – Terminates an existing monitor.••••Set Forwarding - Set device Call Forwarding settings via controlling Client••••Not supported 3CXGet Forwarding - Inform the controlling Client about the device call forwarding setting••••Not supported 3CXSet DND - Set device DND settings via controlling Client•••••Get DND - Inform the controlling Client about the device DND setting•••••GetMessageWaitingindicator———GenerateDigits - Dial DTMF Tones during a call via a remote controlling client••••DialDigits - Dials the digital tones for a phone call.—•——Monitoring Services and Events - Receive all call information in real time in regards to the feature mentioned above••Set Speaker Mute – Sets the speaker mute feature status at a UA. This is a CSTA physical device feature——Set Speaker Volume – Sets the speaker volume feature status at a UA. This is a CSTA physical device feature——SystemRegister - Subscribes to notifications of configuration changes.•—••SystemRegisterCancel - Unsubscribes from notifications for configuration changes.——••Snapshotdevice - Consistency check••••

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SnapShotCall - Consistency check———•DirectedPickupCall - Picks up a call from another participant————

GetSwitchingFunctionDevices - Checks the configured identities.

••••RequestSystemStatus - Checks the telephone status.•••••EventsThe following CSTA events are included in the Advanced uaCSTA Call Control Profile:Originated – For an outbound call, indicates that an originating UA is connected to the call.•Connection Cleared – Indicates that a UA has disconnected from a call.•Delivered – Indicates that a call is alerting a UA.•Diverted – Indicates that a UA has redirected a call to another device and is no longer involved with the call.•Established – Indicates that a UA has answered or has been connected to a call.•Failed – Indicates that a call cannot be completed (e.g. call has encountered a busy device).•Held – Indicates that a call at a UA is on hold.•Network Reached – For an outbound call, indicates that a call has been connected to an external network via a Network Interface Device.—Retrieved – Indicates that a call at a UA has been retrieved.—Service Initiated – Indicates that a call is prompting the originating UA to go off hook (part of a CSTA Make Call service) or the UA is requesting service.•Transferred – Indicates that a call at the UA has been transferred to another location.•Conferenced – Indicates that a conference call has been created at a UA.—Do Not Disturb – Indicates that the DND feature status has changed at a UA.—Forwarding – Indicates that the forwarding feature status has changed at a UA—Speaker Mute – Indicates that the speaker mute feature status has changed at a UA.—Speaker Volume – Indicates that the speaker volume feature status has changed at a UA.—DigitsGenerated—OutOfService—