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Introduction

The queues monitor shows information about each established queue.

  • Menu 
  • Monitor 
  • Queues

Information:

  • Queue extension and name
  • Time and duration of all calls
  • Maximum possible number of agents

green: Further agents are allowed to register
red: No more agents can register

  • Agents currently registered

green: Number of free agents
red: Number of agents currently on the line

 

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