XRC Services

About XRC Services

De XRC services Group verzorgt en ontzorgt IT- en Communicatiediensten. Het unieke portfolio van de XRC services Group is ondergebracht in branchegerichte dienstenpakketten die uitsluitend via gecertificeerde partners worden verkocht.

XRC services voorziet in het leveren van advies, hardware, software en (installatie)diensten op IT & Communicatie gebied binnen verschillende branches. Of het nu gaat om de noodzakelijke dataverbindingen voor telefonie omgevingen, beveiligingssystemen, multimediadiensten, kassacommunicatie, pinautomaten, netwerkbekabeling, ICT beheer of servicediensten.


See below for a list with supported features when using the Gigaset PRO IP Devices on the providers network.

Supported features

Feature                                       Maxwell 10Maxwell 3Maxwell 2Maxwell basicN870 IPN720 IPN510 IP
Software release:   2.6.322.16.6
Basic CallYes YesYes YesYesYesYes
Calling line (CLIP)Yes Yes Yes YesYesYesYes
Connected line (COLP)-1-1-1-1-1-1-1
Anonymous call-2-2-2-2-2-2-2
Do Not DisturbYes  YesYes YesYes--
Message waitingYes Yes Yes YesYesYesYes
Call list/historyYes Yes Yes YesYesYesYes
Voice mail deposit/retrieval-1-1-1-1-1-1-1
Call waitingYesYes  YesYesYesYesYes
Call Hold / ToggleYes Yes  YesYesYesYesYes
Call forward (CFU)-2-2-2-2-2


Call forward (CFNR)-2-2 -2-2-2-2-2
Call forward (CFB)-2-2-2-2-2-2-2
Call Transfer attendedYes YesYesYesYesYesYes
Call Transfer early attendedYes YesYesYesYesYesYes
Call Transfer unattendedYes YesYesYesYes--
Call completed elsewhereYesYesYesYesYesYesYes
DTMF (RFC2833)YesYesYesYesYesYesYes
Conference 3ptyYesYesYesYes--Yes
BLF Busy / Idle indicationYesYesYesYes3---
Call pick-up directYes YesYesYesYesYesYes
Call pick-up groupYes YesYesYesYesYesYes
Call pick-up BLFYesYesYesYes3---
Auto provisioningYesYesYesYes-1YesYes
SIP Security

Not supported by device
-1Not supported by the platform
-2Platform feature via FAC
3Via key extention module

Feature codes

 The following feature codes are supported by the platform.

*31* numberAnonymous call to this number
*32* numberToggle Code: Enables/Disabled anonymous call for the next call On or Off (Announcement)
*32Toggle Code: Enables/Disable anonymous call for all calls On/Off (Announcement)
#32Toggle Code: Enables/Disable anonymous call for all calls On/Off (Announcement)

*35Toggle Code: Hotdesking to login/out on a device
*35*[int]Toggle Code: Hotdesking to login/out on a device
*35*[int]*[pin]Toggle Code: Hotdesking to login/out on a device

*100 / #100Toggle Code: Login/off in waiting queue, dependent on your previous state.
*101 / #101Login/off in all waiting queues.
*102 / #102Change Waiting queue status for all queues to "break"
*103 / #103Logoff from all waiting queues.

1233Voicemail box of user

*8Pick up first ringing
*8[extension number]Directed pickup of [Extension]
*8[group number]Group pickup
*96 / #96Voicemail box of user

*[xx]Toggle Code: To activate/deactivate the dial plan with number xx

1233 [vmbox-nr]Listen to voicemail messages of voicemail box number [vmbox-nr]
*96 [vmbox-nr]Listen to voicemail messages of voicemail box number [vmbox-nr]
#96 [vmbox-nr]Listen to voicemail messages of voicemail box number [vmbox-nr]

Auto provisioning

The Gigaset N510, N720 and Maxwell 10, Maxwell 3 and Maxwell basic are released behind the XRC Services platform including auto provisioning.

Go to Devices and click +Add and choose Gigaset pro:

Select the desired certified Gigaset pro product:

Enable auto-provisioning by clicking on No switch to change to Yes:

Enter the device MAC address and ID:

To finalize, click on next at the top.

When all steps are taken, like adding users and so on, the device will now automatically be added to the Gigaset pro redirect server.
Connect or restart the device and the device will auto-provisioned. 

Documentation and information:

Find here the support site

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