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Introduction

When you do a Blind Transfer, then this is done without actually initiating a call to the other extension. The call is transferred blind. Compared with Attended transfer, you setup an call with the other extension and this person can decide to accept the call or not. When the other side accepts the call, the call on-hold is transferred. You also have the option unattended transfer where you setup the call to the other extension and before they answered, you already transferred the call on-hold. For the End-user, unattended and Blind transfer acts the same. The differences are more on the protocol level.

From software 2.16.6 or higher, we have implemented Blind transfer.

 

Attendant transfer 
  • Active call
  • Press  key to put call on hold

  • Enter number
  • To start call:
    • Wait for time-out (5 sec.)
    • Press Center key
    • Press right softkey “DIAL”

  • Wait for answer.
  • To transfer:
    • Hang-up
    • Press "Transfer"

 

With "End" you will disconnect the active call
and go back to the Call on Hold.

Press to Swap between the calls.

Un-Attendant transfer 
  • Active call
  • Press  key to put call on hold
  • Enter number
  • To start call:
    • Wait for time-out (5 sec.)
    • Press Center key
    • Press right softkey “DIAL”
  • To transfer:
    • Hang-up
    • Press "Transfer"
Blind transfer 
  • Active call
  • Press "Blind Transfer"  key to put call on hold
  • Enter number
  • To start call:
    • Wait for time-out (5 sec.)
    • Press Center key
    • Press right softkey “DIAL”
  • Call is transferred.

To go back to the Call On-hold, press the
key before dialing.

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