If set to "on", a call agent can select the reason code when going to the Unavailable state.
If set to "off", a call agent will not be presented with reason codes for selection when going to the Unavailable state.
| Parameter | Description |
|---|---|
| <acd_unavailable_req idx="INDEX" perm="PERMISSIONFLAG">VALIDVALUE</acd_unavailable_req> | on, off |