You can transfer connected calls as well as calls ringing on your phone.
- When you have a call on the line, there are two ways to transfer it to a third party:
- Announcing the call to the third party first, to make sure the call is welcome and will be accepted: Attended transfer;
- Transferring the call unannounced: Blind transfer. There will be no feedback on whether the third party is available and/or picking up the call.
- When a call is ringing on your phone, you can transfer it to a third party without answering it first (blind transfer only).
Attended transfer
- With a single call on the phone.
- Put the call on hold. In our example, the caller on hold is 7788.