June 2025

Update, how to migrate your data to GRAPE !!!

Dear Gigaset Professional Partner,

This email will be sent to all of our current Gigaset partners that have an account on the Gigaset redirect server and on GRAPE.

Gigaset will switch over to a new Gigaset Redirect And Provisioning Environment (GRAPE)

When do we switch over:

GRAPE already supports the Desktop devices ✅
The fixed date to switch N610/N670/N870/Integrator to GRAPE is Monday June 16^th

EOL products like N510/N720 are not affected, they will stay on the current redirect server.

Not ready to switch on June 16^th?

If you are not ready before June 16^th, there is no problem as we created a solution for this.

On June 16th, each N610/N670/N870/Integrator will be redirected to GRAPE !!!

Your N610/N670/N870/Integrator is available in GRAPE:

It will be managed by GRAPE
Redirect to your own provisioning server is supported
Auto-provisioning is supported
The current redirect server will not be used anymore

Your N610/N670/N870/Integrator is not available in GRAPE:

We will redirect the device from GRAPE to the current redirect
Redirect to your own provisioning server is supported

In November 2025 we will stop forwarding the N610/N670/N870/Integrator if not available in GRAPE to the current redirect, at this moment the current redirect can't be used for N610/N670/N870/Integrator anymore.

EOL products like N510/N720 are not affected, they will stay on the current redirect server.

How to migrate your data from the current redirect to GRAPE?

On the 16th of June

Login GRAPE
Go to: Phones - Add
Select IMPORT FROM GIGASET (This feature is visible from June 12^th)
Gigaset authorization name: The login username of the current redirect server (Not GRAPE)
Gigaset authorization password: The login password of the current redirect server (Not GRAPE)
Gigaset provider name: The current provider name as defined in the current redirect server, Leave empty to import all !!!
Your Company: The company name in GRAPE where to add your devices
Provisioning Profile: You can add a GRAPE provisioning Profile with more settings if required
Click on "Save" to start the import
You can see the result of your import: Phones - IMPORTS

Imports can be done multiple times, existing devices will not be overwritten.

When you have questions, you can:

Contact your local technical sales (Preferred)
Look at our wiki GRAPE - Whitepaper
Send an e-mail to GRAPE@Gigaset.net

Best Regards,

Your Gigaset Professional Team