Prerequisite: Call Recording is enabled in the System Settings. The user can start the recordings manually via: Device | Feature code | Record key |
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DE310/410 | *97 | N.A. | DE900/700/Maxwell 10 | *97 | Yes | DECT devices | *97 | N.A. |
Set permissions to use/start manual recordings In the web-interface go to: Users & extensions - Permissions and change an existing permission group or create a new group that you can assign to the users that are allowed to use Manual Call recording. Example: We created a new permission group "Call Recording" and added the Permission "Call recording" Assign the Permission "Call Recording" to the user that is allowed to record his own calls. Now the user can start the recordings manually via the Feature code "*97" or pressing the "REC" key. In both cases, the other side will not hear the DTMF tones "*97" that starts the recording. If the permissions are not set correctly, the other side will hear the DTMF tones. This will inform you that there is a Permission issue. |