When you do a Blind Transfer, then this is done without actually initiating a call to the other extension. The call is transferred blind. Compared with Attended transfer, you setup a call with the other extension and this person can decide to accept the call or not. When the other side accepts the call, the call on-hold is transferred. You also have the option for unattended transfer where you setup the call to the other extension and before they answered, you already transferred the call on-hold. For the End-user, unattended and Blind transfer acts the same. The differences are more on the protocol level. Maxwell 2 & 3 | Maxwell Basic |
---|
| |
Attendant transfer |
|
---|
- Active call
- Press key to put call on hold
| | - Enter number
- To start call:
- Wait for time-out (5 sec.)
- Press Center key
- Press right softkey “DIAL”
| | - Wait for answer.
- To transfer:
With "End" you will disconnect the active call and go back to the Call on Hold. Press to Swap between the calls. | | Un-Attendant transfer |
|
---|
- Active call
- Press key to put call on hold
| | - Enter number
- To start call:
- Wait for time-out (5 sec.)
- Press Center key
- Press right softkey “DIAL”
| | | | Blind transfer |
|
---|
- Active call
- Press "Blind Transfer" key to put call on hold
| | - Enter number
- To start call:
- Wait for time-out (5 sec.)
- Press Center key
- Press right softkey “DIAL”
- Call is transferred.
To go back to the Call On-hold, press the key before dialing. | |
|