An outgoing call can always initiated by several options:

1. Dialpad
2. Directory or contact details
3. Call lists
4. Programmable keys

On the left side of the phone app you have access to all four options. When a contact has multiple phone numbers configured, you can choose which should be used for this call.

Depending on your environment you have also multiple options to make the call via:

1. Handsfree / Open Listening
2. Headset (RJ9/EHS/USB/Bluetooth/DECT)
3. Handset (DECT/RJ9)

When you have a handset connected to your Maxwell 10, you can of course hang up the call by putting the handset back to the cradle.

Callback

When a contact is busy, you can also place a callback during this call. as soon as the contact is available again, you will receive a callback from this contact.

Also during incoming calls you have several options to accept the call:

1. Handsfree
2. Headset (RJ9/EHS)
3. Handset (DECT/RJ9)

To accept a second call (check the call waiting setting!), just press on the caller symbol in the right column. The first call will be put on hold directly.

Or use drag'n'drop!

In this case you have two options:

1. accept the call
2. initiate directly a local 3-party conference

But you can also reject the call directly or forward him to the mailbox by pressing the according symbol in the call dialogue.

When rejecting the 2nd call a dialogue will open up to select the call which you want to reject.

Maxwell 10 supports several ways of transferring a call.

Blind Transfer

A blind transfer is a transfer of a call to a 3rd party without consultation.

There will be an automatic recall, if the 3rd party is not reachable or rejects the call.

Click and hold (long press) an active contact and drag and drop it on another contact. This will initiate a blind transfer.

You can drop the contact on the call list, a BLF key, short dial key or directory entry. If you drop it on the dial pad you have to enter a phone number and hang up.

Attended Transfer

An attended transfer is a transfer with consultation.

You have to put the active call on hold first and call a second party. Then drag and drop the hold party onto the "transfer area".