You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

Introduction

Within the system it is possible to create one or more waiting queues that can be used if:

  • User is called from external and is busy, call is transferred to waiting queue and wait until user is free.
  • Group is called from external and when group is busy, call is transferred to waiting queue and then to second group with the same or different participants.
  • Using the Mini call center when all agents are busy to place people in the queue.

 

Info

The waiting queue can only play the wav files that are on the system, there is no possibility to hear the position in the queue.

 

 

 

 

 

 

 

 

  • No labels