FAQ - Access code

Depending on your Platform settings, you may need to insert an access code before the phone number for calls outside the area covered by your VoIP platform (External line prefix, e.g. "0")

Save an access code and specify when the phone numbers should be automatically prefixed with the digits. You can choose between:

• From incoming calls list
• From network directory
• Manual dialing (New in 2.53 or higher)
• Always

From software 2.49.1 we have added the option to ignore this access code for:

1. Numbers shorter/equal then the defined number length (Internal numbers)
2. With exception of specified emergency numbers where access code is required (example: 112 / 911)

Examples with access code = "0":

For now, the Internal number length and emergency numbers can be configured via auto-provisioning. Configuration via the web-interface will come in an next software update.

<?xml version="1.0" encoding="UTF-8"?>
<provisioning version="1.1" productID="e2">
    <nvm>
		<!-- possible value 0-9 / default 0 / 0 will mean feature disabled -->
		<param name="Telephony.0.IntNumberMaxLen" value="3" />    
		<param name="Telephony.0.EmergencyNumbers" value="123,112,911" />
    </nvm>
</provisioning>