Introduction

Call forwarding (or call diverting), is a feature that allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired called party is situated. Normally the system sends the CLIP information from the called party to the phone where the call is redirected to.

User settings

Call waiting can be enabled/disabled in the User web-interface.

 

 

 

 

 

 

 

Administrator settings

To ability for the user to enable/disable Call waiting can be changed by the administrator: Administration - Users & extensions - Permissions - Call forwarding.

User settings

Web-interface

The user can define the Call diverts for different situations via the user web-interface,

Menu - Call Forwarding - Call forwarding

  • Always
  • Busy
  • No answer (after .. time, default 20 seconds.)
  • Offline

for

  • Internal and/or 
  • External calls

The targets for the forwards are:

  • -
  • Default number
  • Temporary number
  • Voicemail
  • Announcement (Voicemail message is played with no possibility for leaving message)
  • Parallel calls (Has to be defined first)

Phone menu

  • Select Services - Call Divert
  • Select the required account.
  • Press the display key OK to confirm the selection.

    • All Calls - All calls are diverted.

    • When Busy - Calls are diverted if your line is busy.

    • No Answer - Calls are diverted if no one accepts the call within several rings.

Feature codes

Call Forwards
* 2 Activate call forwarding for calls from internal and external in case "always" to the default number. (A default number needs to be set in menu "Redirects"!) 
* 2NumberActivate temporary call forward for calls from internal and external in case "always" to the given number 
* 2 # Program call forwarding for calls from internal and external in case "always". The destination needs to be entered and confirmed with the "#"-key. 
* 21 Program call forward for calls from internal and external in case "always" to the voice mail. 
* 22 Program call forward for calls from internal and external in case "always" to the voice mail announcement without mailbox. 
* 24 Program call forward for calls from internal and external in case "always" to parallel call 
* 2 * Deactivate call forwarding for calls from internal and external in case "always" 
* 90 Activate call forwarding for calls from internal in case "always" to the default number. (A default number needs to be set in menu "Redirects"!) 
* 901 Activate temporary call forward for calls from internal in case "always" to the given number 
* 902 Program call forward for calls from internal in case "always" to the voice mail announcement without mailbox. 
* 904 Program call forward for calls from internal in case "always" to parallel call 
* 90 * Deactivate call forwarding for calls from internal in case "always" 
* 91 Activate call forwarding for calls from external in case "always" to the default number. (A default number needs to be set in menu "Redirects"!) 
* 91NumberActivate temporary call forward for calls from external in case "always" to the given number 
* 911 Program call forward for calls from external in case "always" to the voice mail. 
* 912 Program call forward for calls from external in case "always" to the voice mail announcement without mailbox. 
* 914 Program call forward for calls from external in case "always" to parallel call 
* 91 * Deactivate call forwarding for calls from external in case "always" 

 

E-mail notification

You can be notified by e-mail of new messages on your voicemail. The e-mail address must be defined for your user account by the administrator and will be displayed here.

  • Select the check box next to Send notification for new voice messages . . . Henceforth, you will be notified of incoming messages on your voicemail

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