Callers to a particular extension are held in a queue and put through to the members of the group (agents) according to defined rules.

To work as an agent of a queue, you must log on to the queue if you are willing to accept calls. You log off again when you are no longer available for the queue.


An incoming call for a queue is indicated by the queue name on the phone display.


Feature code

* 5queue numberLogin to the queue with given number 
* 5queue number *Log off from the queue with given number 
* 5 * Log off from all queues

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