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Table of contents

Safety precautions – Manufacturers advice 

Safety precautions

Customer service & Support

Do you have any questions?

You can get quick help and information in this user manual and at wiki.gigaset.com.

Information on the topics

• Products
• Documents
• Interop (interoperability)
• Firmware
• FAQ
• Support

can be found at wiki.gigaset.com. If you have any further questions about your Gigaset product, your specialist reseller will be happy to help.

Warranty document

Unless otherwise specified, the guarantor (hereinafter referred to as "Gigaset Technologies") grants the consumer (customer) a durability warranty under the following conditions (warranty conditions), without prejudice to the consumer's statutory rights relating to defects. The customer's warranty rights are not limited by this warranty. Warranty rights can be asserted free of charge. This warranty represents an obligation on the part of the guarantor in addition to the statutory warranty rights that can be asserted free of charge for defect claims.

Warranty conditions:

• New devices (telephones, smartphones) and their components in which a defect is detected within 24 months from the date of purchase resulting from a manufacturing and/or materials fault will, at the customer's discretion, be exchanged free of charge for a technologically current device or repaired by Gigaset Technologies. This durability warranty applies for 12 months from the date of purchase for parts subject to wear (all moving parts that can be replaced by the customer itself, e.g. spare parts, batteries, keyboards, housing).
• This warranty does not apply in the event a defect to devices is attributable to improper treatment and/or a failure to follow the operating guides.
• This warranty does not cover any services provided by the appointed dealer or by the customer himself (e.g. installation, configuration, software downloads). Manuals and, where applicable, accompanying software on a separate data carrier are also excluded from the warranty.
• Proof of purchase plus date of purchase are required as evidence of a valid warranty. Warranty claims must be asserted within two (2) months of the awareness of a warranty event.
• Replaced devices or their components returned to Gigaset Technologies during the course of an exchange are transferred to the ownership of Gigaset Technologies.
• This warranty applies to new devices acquired within the European Union. These will be exchanged free of charge for a technologically current device or repaired by Gigaset Technologies. The warrantor is Gigaset Technologies GmbH, Frankenstraße 2, D-46395 Bocholt.
• No further or different claims arising from this manufacturer's warranty will be accepted.
  Gigaset Technologies accepts no liability for operational interruptions, loss of profit and loss of data, software additionally installed by the customer or other information. The customer is responsible for safeguarding these. The liability disclaimer does not apply if liability is mandatory, for example under the Product Liability Act, in cases of wilful intent, gross negligence, injury to life, limb and health or breach of material contractual obligations. Claims for damages in respect of breach of material contractual obligations are however limited to foreseeable losses typical for the contract, unless liability is as a result of wilful intent, gross negligence, injury to life, limb and health or under the Product Liability Act.
• Successful assertion of a warranty claim does not extend the term of the warranty.
• Unless there is a warranty event, Gigaset Technologies reserves the right to charge the customer for an exchange or repair. Gigaset Technologies will inform the customer of this in advance.
• Any change to the rules governing burden of proof to the detriment of the customer is not connected with the above rules.
• Federal German law applies to this warranty, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). This choice of law does not deprive the consumer of the protection he/she would have been granted under provisions that cannot be derogated from by agreement, according to the law of the country in which he/she has her habitual residence ('favourability principle").

Please contact the warrantor's customer services to redeem and assert this warranty. You can find the relevant telephone number in our Service Portal at www.gigaset.com/service.

Exclusion of liability

Your device display consists of pixels. Each pixel consists of three sub-pixels (red, green, blue).
It may be the case that a sub-pixel is missing or has a colour deviation.
A warranty claim is only valid if the maximum number of permitted pixel errors is exceeded.

Authorisation

Voice over IP telephony is possible via the LAN interface (IEEE 802.3).
For further information please contact your Internet provider.

The information on the compliance of our products with the UK Product Security and Telecommunications Infrastructure (PSTI) Act 2022 is available at the following internet address: www.gigaset.com/PSTI
Country-specific requirements have been taken into consideration.
We, Gigaset Technologies GmbH, declare that this device meets the essential requirements and other relevant regulations laid down in Directives 2014/30/EU and 2014/35/EU.
The full text of the EU declaration of conformity is available at the following internet address: www.gigaset.com/docs.

If this product will as well be imported into the UK:
Gigaset Technologies GmbH hereby declares that the following radio equipment types are in compliance with the Radio Equipment Regulations 2017: xxxxx
The full text of the UK declaration of conformity is available at the following internet address: www.gigaset.com/docs.
This declaration could also be available in the "International Declarations of Conformity" or "European Declarations of Conformity" files.
Therefore please check all of these files.

Environment

Environmental management system

Further information on environmentally friendly products and processes is available on the Internet at www.gigaset.com.

Disposal

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Contact with liquid

If the device comes into contact with liquid:

1. Unplug all cables from the device.
2. Allow the liquid to drain from the device.
3. Pat all parts dry.
4. Place the device in a dry, warm place for at least 72 hours (not in a microwave, oven etc.) with the keypad facing down (if applicable).
5. Do not switch on the device again until it is completely dry.

Setting up the Phone

Initializing and registering the phone

After you have set up the phone and connected it to the network, it will begin to initialize. Normally the initialization is completely automatic, using DHCP.

If your network does not support DHCP, you must obtain the IP address, netmask, IP gateway, and DNS server from your Internet service provider or your network administrator and enter them manually when you are asked to do so on the display.

NOTE: In must cases, the phone will be automatically configured or manually by the network administrator. If not available then you will need the registration information received from your Internet service provider or your network administrator -

normally the phone or extension number, the password, and the registrar. The configuration is then done via the device web-interface see: wiki.gigasetpro.com

Audio control keys

Adjusting the volume

• • • of the ringer when the phone is idle or ringing
    • of the handset/casing loudspeaker when in a call

Mute/unmute microphone

Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.

Headset mode on/off

Dedicated, customizable function keys

  MWI key with LED

LED is lit when message is waiting on mailbox (if mailbox supplied on PBX)

Press key to listen to message(s)

  Redial

  Transfer

  Hold

  In other contexts: Navigate/space left

In other contexts: Navigate/space right

SmartLabel keys with LED P1–P40, self-labeling, with LEDs

Star key

In editing mode:

• Press for one second to change input mode (numerals > lower case > upper case)
• Press briefly to type *

On idle screen: Press for 3 seconds to lock/unlock the keypad

LED indicators

Call indicator

The bright-red LED situated on the top right corner of the phone indicates incoming, ongoing, held, and missed calls. LED status indications:

• Glowing steadily when dialing, when in a call, and when you have missed a call. To turn the LED off after a missed call, press the right arrow on the navigation key to open the Missed calls menu and simultaneously turn off the LED.
• Blinking slowly when you have put a call on hold
• Blinking rapidly when a call is coming in

Note: The behavior of the LED can be changed by the administrator.

SmartLabel key LED

SmartLabel keys P1–P40

Depending on the function mapped onto the key, the red or green LEDs on the key will be activated when the key event occurs. The factory setting is red LED and "line". The LEDs of a line key will:

• blink rapidly when a call is ringing on the line;
• glow steadily when there is an ongoing call on the line;
• blink slowly when a call is on hold on the line;
• be off when the line is free.

When other functions are mapped onto the keys, the LEDs may glow or blink. For example: When the "extension" function has been mapped onto a key and monitoring of extensions is enabled on both phones, the LED will

• blink rapidly when a call is ringing on the extension;
• glow steadily when the extension is busy;
• be off when the extension is not busy.

MWI key : Has a red LED that lights up when there is a new message in the mailbox.

Mute key : Has a red LED that lights up when and as long as the microphone is muted.

Speakerphone and headset keys: Have green LEDs that light up when and as long as speakerphone or headset mode, respectively, are turned on.

Using the phone

Making calls

Call pick-up from another extension

You can pick up calls ringing on another extension, for example when the other extension is busy or when the user is absent, when the following prerequisites for this function are met:

• It must be supported by the PBX.
• The extensions whose calls you want to pick up on your own extension must permit this function. It is possible but not required to restrict the permission for monitoring to certain users or groups of users.
• Each extension to be monitored must be programmed onto one of the freely programmable function keys with LEDs.

When these prerequisites are met, the status of the monitored extension is indicated by the LED of the function key:

• Blinking LED: Incoming call ringing. If the call is not answered, press the key to pick it up;

Call waiting

• Press the function key underneath to put the Call waiting screen on the display; you will see the caller ID on-screen if it is being transmitted.
  
  

  • Press to reject the call waiting. The caller will hear the busy signal.
    
    

  • Press to accept the second call and put your current call on hold.
    
    

  • Press to return to the Connected screen with your current connection (Fig. 2 and 4).
    
    Note: Pressing and will affect the call shown on the display, i.e., your current connection, the call(s) waiting, or the call(s) on hold.
    
    

  • If there is more than one call waiting, press the keys or , respectively, to bring them on-screen and to return to the connected call.
    
    

• If you do not wish to accept the waiting call, you can:
  
  

  • ignore the announcement. If you have set call forwarding when busy, the call will be transferred to that phone.
    
    

  • reject the incoming call by putting the Call waiting screen on the display and pressing .
    
    The caller hears the busy signal. Pressing for three seconds will also put the caller on the "Deny" list of the phone's directory. Future calls from this number will not ring on the phone; the caller hears the busy signal.

• Selecting individual participants.
  • On the conference screen, press on the navigation key or the function key underneath to select the first of the participants of the conference; press or again to select the next one of the participants.
  • When viewing the second participant, press or to view the first participant.
  • When viewing the first participant, pressor to return to the conference screen.

• Talking to one participant in private. With one of the participants on-screen, press to converse with that participant in private and to put the other party on hold. To restart the conference, press .

• Putting one participant on hold. With one of the participants on-screen, press to put this party on hold and to converse with the other party in private. To restart the conference, press .

• To terminate the conference and the connections to both parties, return to the conference screen and press .

Transferring calls

You can transfer connected calls as well as calls ringing on your phone.

• When you have a call on the line, there are two ways to transfer it to a third party:
  
  • Announcing the call to the third party first, to make sure the call is welcome and will be accepted: Attended transfer;
  • Transferring the call unannounced: Blind transfer. There will be no feedback on whether the third party is available and/or picking up the call.
• When a call is ringing on your phone, you can transfer it to a third party without answering it first (blind transfer only).

Attended transfer

• Put the call on hold
• Dial the number you want to transfer the call to and announce the call (Fig. 2). You can also select a number from the internal or one of the available external phone directories
  • If the third party wants to accept the call, hang-up the call OR

    
    

    Press or .
    
    Press to complete the transfer.

Blind transfer

• With a call on the line, press   or . The dial screen will appear.
• Dial the number, or press  to select a number from the internal or one of the available external phone directories

• Press . You may briefly see two "Ended" messages followed by the callee and caller's name/number, indicating that the transfer was completed.

Terminating calls

• When using the handset: Place the handset in the cradle or press .
  
  
• When using speakerphone or a headset: Press .

Note: On the idle screen you can also use the following keys to view the lists directly (default setting):

Missed calls: Press the right arrow on the navigation key.

Received calls: Press the left arrow on the navigation key.

Dialed calls: Press .

On each list, the latest call is at the top of the list. Scroll through the list with the up/down arrows on the navigation key. The icons indicate the type of call:

Locking and unlocking the keyboard

When the keyboard is locked, only the emergency numbers configured on the Preferences page of the phone's web user interface can be dialed.

Setting a PIN to unlock the keyboard (optional): See "Setting a PIN to unlock the keyboard"

Locking

Press a for three seconds. The lock symbol appears in the status line. It also replaces the identity symbol.

Unlocking

Press for three seconds to unlock the keyboard.

• If a PIN for unlocking the keyboard has been set, you will be prompted to enter the PIN.

ejecting or redirecting incoming calls

If you do not wish to pick up a ringing call, you have three options: Letting the call ring and not picking it up, rejecting it manually, or transferring it manually to a third party.

• Rejecting a ringing call manually.
  • Press . The caller will hear the busy signal.
  • Press  for two seconds to reject the call and additionally place the caller on the "Deny" list of the phone's directory so that calls from that number do not ring on your phone; the caller hears the busy signal. 
• Transferring the ringing call to another phone (blind transfer).

Call forwarding

The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface. For further information on using the web interface for these settings, see "Call forwarding"

Note: Call forwarding is set separately for each configured identity. When the setting is done on the phone, it applies to the identity selected as outgoing identity.

Forward All: Forwarding all incoming calls to the number of the phone, extension, or mailbox specified as this function’s target.

In the default setting, the symbol is available in the function key line, and pressing the associated key turns forwarding of all calls on and off, respectively. You can also map the function onto another function key or use the settings menu as shown in the table below.

Forward when Busy: Forwarding calls ringing while the phone is busy to the number of the phone, extension, or mailbox specified as this function’s target.

Forward after Timeout: When a call starts ringing, the phone will wait for the number of seconds specified in the setting "Call forwarding time". If the call is not accepted by the end of this time period, it is forwarded to the number of the phone, extension, or mailbox specified as this function’s target.

Settings on the phone and turning on call forwarding

Turning off call forwarding

Phonebook

Directory

ny changes you make on the web interface will not take effect until you click "Save" or on "Apply" and "Save", depending on your firmware version. Changes will be lost if you open another page of the web interface without first clicking on "Apply"/"Save".

Definitions, explanations

Directory entries

Each entry must have at least one phone number; multiple associated phone numbers are possible. If you do not enter a first and/or last name and/or nickname, the phone number will appear under both "Name" and "Number".

• Entry with one phone number:
  
  
  
  
• Entry with several associated phone numbers:
  
  

Contact Types

VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active.

You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.

Deny List: Calls from phone numbers with this contact type will not ring on your phone. The caller hears the busy signal. To remove the number from the deny list, you can either

• delete the entry from the directory by clicking on the delete symbol
• or - if you want to keep the number in the directory - change the contact type to none or VIP by editing the entry.

Outgoing identity

The default setting is "Active" which means that the phone will use the current outgoing identity whenever you dial the number of the phone book entry.

You can also select a specific identity to be used as the outgoing identity whenever the number is dialed, for example, if you want to use a specific VoIP provider for these calls.

Note: To use an outgoing identity specified in the directory, you must dial the number from the directory. If you simply type it on the keypad, the current outgoing identity, as indicated on the display, will be used.

Group

The available group types are Friends, Family, Work, Colleagues, or None. The default setting is none. You can assign a distinct ringtone to each group type.

Ringtones

The phone has 10 built-in ringtones that can be assigned to identities, group types, and contact types.

It is also possible to download a custom melody.

Adding/Editing Entries on the Phone

Adding new entry manually

1. Press to open the phone's directory.
   
   
2. Press the function key underneath .
3. Enter the phone number and press
4. Enter a first name and/or press .
5. Enter a last name and/or press.

Note: Entering a first and/or name is optional. If you don't enter either one, the entry will be listed under the phone number. You can add a first and last name later by editing the entry on the phone or on the web interface.

Adding new entry from call list

1. Press the function key underneath to open the call history. The list of all calls appears.
   1. Press / on the navigation key to show the lists of missed, received, or dialed calls instead.
2. Press / on the navigation key to select a call.
3. Press to view call Details.
   

4. Press to add the name (if the name was transmitted) and the number to the phone directory. If the name has not been transmitted, the number will be used in its place.

Sorting entries

1. Press to open the phone's directory.
2. Press .
3. Use/ to select the criterion for sorting (nickname, first name, last name, organization, etc.) and press to sort.

Editing existing entry

1. Pressto open the phone's directory.
2. Selecting an entry: Scroll to the entry or enter the first letter of the name.
3. Press . The Details screen for the entry will be displayed.
4. Editing a detail.

Deleting an entry

1. Press to open the phone's directory.
2. Selecting an entry: Scroll to the entry or enter the first letter of the name.
3. If you want to delete the entry, press