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Section
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titleIntroduction

The Fusion is easy to configure for a straight forward scenario, but complex scenarios need more guidance, in order not to jump between different menues over and over.

This guide should help with such more sophisticated scenarios.

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titleOverview

The scenario:

A doctor's office with some DECT and SIP devices, 3 lines, local answering machines, an IVR, an automatic schedule and a Smart Office integration


The proposed steps:

  1. Network
  2. VoIP connections
  3. Audio files
  4. Devices
  5. Answering machines
  6. Devices
  7. IVR
  8. Call divert rules
  9. Smart Office integration
  10. Individualization
  11. Others

Of course the Fusion is flexible and therefore it is possible to skip a step and return to it later.

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titleNetwork

During the onboarding in the Fusion display, the administrator can already select the according network type: LAN or WiFi.

After the onboarding is finished the network connection can be edited in the Phone- or Web-UI only by the administrator.


It is recommended to use the LAN interface to connect the Fusion to the network.


Info
titleAttention

The PC port is not operable when Fusion is connected only via WiFi to the network.

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titleVoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Info
titleAttention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

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titleAudio files

In many situations, it is required to have individual announcements for answering machines, IVR or the call divert rules.

We recommend to create a plan and record or upload the announcements in the audio page.

When recording the announcement on the Fusion, the recording is getting a timestamp as name. This name can be edited afterwards.


Info
titleAttention

If the announcement is already assigned e.g. to a call divert rule and the admin is changing the name afterwards, the assignment needs to be verified again.

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titleAnswering machines

The Fusion has a capability of up to 5 local answering machines with 30 minutes recording time each.


Info
titleAttention


Attention

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titleDevices

In the device menu, the user or admin cann add additional devices to the Fusion. It is also possible to directly execute the according wizard in the wizards-section.

Info
title

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

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titleVoIP connections

DECT handsets: up to 8

DECT HX repeaters: up to 2

SIP devices: up to 20

Groups: up to 5

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.

Info
titleAttention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possibleAlthough more than 20 devices can be theoretically added to the Fusion, it is recommended to not extend the number of 20 extensions.



Panel
titleColor#F85404
titleBGColor#F0F0F0
titleVoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Info
titleAttention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

Panel
titleColor#F85404
titleBGColor#F0F0F0
titleVoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Info
titleAttention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

Panel
titleColor#F85404
titleBGColor#F0F0F0
titleVoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Info
titleAttention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

Panel
titleColor#F85404
titleBGColor#F0F0F0
titleVoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Info
titleAttention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

Panel
titleColor#F85404
titleBGColor#F0F0F0
titleVoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Info
titleAttention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.