The Fusion is easy to configure for a straight forward scenario, but complex scenarios need more guidance, in order not to jump between different menues over and over.

This guide should help with such more sophisticated scenarios.

The scenario:

A doctor's office with some DECT and SIP devices, 3 lines, local answering machines, an IVR, an automatic schedule and a Smart Office integration

The proposed steps:

Of course the Fusion is flexible and therefore it is possible to skip a step and return to it later.

Network

During the onboarding in the Fusion display, the administrator can already select the according network type: LAN or WiFi.

After the onboarding is finished the network connection can be edited in the Phone- or Web-UI only by the administrator.

It is recommended to use the LAN interface to connect the Fusion to the network.

VoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.

Audio files

In many situations, it is required to have individual announcements for answering machines, IVR or the call divert rules.

We recommend to create a plan and record or upload the announcements in the audio page.

When recording the announcement on the Fusion, the recording is getting a timestamp as name. This name can be edited afterwards.

Answering machines

The Fusion has a capability of up to 5 local answering machines with 30 minutes recording time each.

It is possible to configure either an advisory (without message recording) or an announcement including message recording.

The length of the recording messages can be limited to the caller from 30 seconds up to 5 minutes. If the caller reaches this limit, he will get a short feedback, that the limit is reached.

The PIN for the answering machine is optional. When the PIN is activated, users who are dialling via the AM-number (e.g. **81), need to enter this PIN, in order to reach the audio menu of the answering machine. Users of the Fusion do not have to enter the PIN, as the local answering messages are presented visually on the Phone display.

Incoming calls can be diverted to the answering machine via the VoIP connection call divert, or by a call divert rule (either manually or time-controlled). If there are multiple diverts for the same line, the priority is on the call divert rule.

Devices

In the device menu, the user or admin can add additional devices to the Fusion. It is also possible to directly execute the according wizard in the wizards-section.

DECT handsets: up to 8

DECT HX repeaters: up to 2

SIP devices: up to 20

Groups: up to 5

If SIP doorstations are installed, the doorstation feature can be activated in the SIP device details or directly in the wizard (only Web-interface). If the doorstation supports an MJPEG-stream, the URL can be configured in the settings and the video can be seen on the Fusion when only this call is active on the Fusion. When another call is coming in, the video will be deactivated until the doorstation call is again the only available call.

Interactive Voice Response (IVR)

It is possible to create up to 2 individual IVRs with different options.

The IVR can help your business to reduce calls at your frontdesk.

An announcement is guiding the caller through the configured options. By pressing a key on the phone-dialpad, the caller can choose one of the available options.

For example you can press 1 to leave a message directly on the local answering machine, or press 2 to be directed to the frontdesk.

Possible options:

• Play audio file
• Go to extension
• Repeat announcement
• Voicemail
• Hangup

To record your individual announcements, you can open the audio page and either upload already existing recordings (*.mp3) or choose a recording device and start the recording directly on the selected device. For better configuration, it is recommended to rename the recordings, as they are listed by default only with a timestamp.

If there is no button pressed by the caller or detected by the system, the announcement is repeated 3-times, then the "No input" condition is executed.

Call diverts

The call diverts are very flexible, as we have different kinds of diverts available:

1. Devices
   Calls from internal and external can be diverted also by the device itself. This can be helpful, when e.g. an external call is signalized on more than one device. In this case, the other devices are still ringing, where the call to the users device is being diverted to the defined target (e.g. a mobile phone).
2. VoIP connections
   By default the VoIP connections is the main item of the list. The VoIP connections can also be diverted by the DECT handset menu in the SL800H PRO.
   Calls to the VoIP connection can also be diverted directly to the answering machine or other targets, which are also available for the device call divert.
3. Ringing groups
   Also ringing groups can be diverted. The same options are available as for the device call diverts.
4. Call divert rules
   The call divert rules are very powerful and can combine diverts for multiple lines or devices in one setup.
   It is also possible to add a timed schedule to the rule, so the diversion is only performed in a certain timeframe.
   By this it is possible to realize an "In office hours" and "out of office" schedule with different targets.
   It is possible to configure up to 20 call divert rules.
   The call divert rule does not support a timeout - if the rule is active (for time-control also time-frame is active) the call is directly diverted to the configured target.

Smart Office integration

The Gigaset Fusion offers the possibility to integrate the OneX sensors of the Gigaset elements environment.

A full list of supported sensors can be found here: FAQ Fusion - Smart Home, supported devices/sensors and check the Fusion Smart Home section here: FAQ Fusion - Smart Home (hidden)

It is possible to add up to 64 sensors to the Gigaset Fusion. In addition it is possible to use multiple bases per location, if they are installed in the same network. The latter can be used in order to increase the coverage of the Smart Office or to install a bigger amount of sensors in an installation.

The configuration of the Smart Office installation is fully done via the Elements App. Adding sensors, creating new rooms, creating rules, setting temperatures, etc.
In the Fusion only the Alarm modes can be set and the events and sensor-details can be seen.
Also the basestation registration process is fully initiated via the Elements App. In the case, that the mobile phone is not able to be in the same network as the Gigaset Fusion basestation, the registration process can be started manually via the web-interface.

In further lifecycle releases, it is planned to create also more Smart Office widgets for the Fusion display and the dashboard in the web-interface.

Individualization

The individualization of the device is one of the last topics the administrator should perform on the device.

This can include

• Ringtones
  • Upload via Web interface
  • Supported filetypes: MP3, Wave, Ogg
  • Maximum space: 10MB
• Display
  • Background pictures (1280x720, jpg, max. 1MB)
  • Screensaver and nightmode for the display
• Function keys and widgets
  • Configurable via longpress on the idle screen
  • Available key or widget-sizes are only offered if enough space is available on this position
  • Some widgets can only be added once to the idle screen
• Contact management
  • Contact sorting, first name - surname
  • Bluetooth/Local, max. 1000 contacts
  • Google, max. 1000 contacts
  • Microsoft 365, max. 1000 contacts
  • Central contacts, max. 500 contacts
• Headset
  • USB/Bluetooth

Others

Other settings could be:

• Web-interface access (HTTP/HTTPS)
• Backup
• Dialing rules
• Call waiting