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GRAPE, stores the following data:

Reseller / Distributor / Service Provider

Feature

Purpose

Data categories

Company-Account

Registration, Authorizations: Access/Login

Name, email*, phone*, website*, country, city, street, postal code, users, register date

Order processing

Invoicing and payment

Bank*, VAT*, IBAN*, BIC*

Shipping Address

Dispatch

Country, city, street, postal code


End user

Company information

When you register to GRAPE as the first user of your company, you need to enter your company information.

Company name

Company type

Email

Optional

Phone number

Optional

Website

Optional

ID

Automatic generated unique identification of the company

Registered

Date and time when the company is added to GRAPE

Company Address

Country

City

Street

Postal code

Different shipping Address

Optional

Company Bank information

Bank name

Optional

VAT

Optional

IBAN

Optional

BIC

Optional

User information

Username

Salutation

First name

Last name

Email

Phone

Mobile

Optional

Department

Optional

Role

Joined

Device information

MAC address

Name

Optional

VPN enabled/disabled (Desktop only)

Device management enabled/disabled

Product type

Registered to GRAPE

Warranty expired

(Company where hardware is installed)

Feature

Purpose

Data categories

Company-Account

Registration, Authorizations: Access/Login

Name, email*, phone*, website*, country, city, street, postal code, users, register date

Order processing

Invoicing and payment

Bank*, VAT*, IBAN*, BIC*

Shipping Address

Dispatch

Country, city, street, postal code


User information

Feature

Purpose

Data categories

User-Account

Registration, Authorizations: Access/Login

Username, password, salutation, first/last name, email, phone, mobile, department, role, joined date, subscribe to email notification


Provisioning

Feature

Purpose

Data categories

Assigned products

Product administration

MAC address, name*, VPN, DM, type, warranty, register date, IP address

Monitoring

Verify the audio quality

Voice quality reports

Redirect URL

Preparation of the products automatic configuration

URL to customer provisioning server*

Settings

Preparation of the products for use by the distributor's/reseller's customer

Desktop*: FAQ Desktop - Settings


Gigaset

Feature

Purpose

Data categories

Employee access

Authorizations: Access/Login

Username, password, salutation, first/last name, email, phone, mobile, department, role, joined date, subscribe to email notification

Monitoring

Verify the functionality and stability of the system

Logs: activity, provisioning, action

Voice quality reports  (Desktop only)

URL to customer provisioning server

Optional

Auto-provisioning parameters (Desktop only)

Optional

IP address

Provisioning logs

Recording communication of device with GRAPE

Activity log

Action

e.g. create, update

Created at

timestamp of user document creation

object_name / model_id

data model which has been updated, created etc

User

username

Different shipping address

Optional

Country

Optional

City

Optional

Street

Optional

Postal code

Optional