The Gigaset Redirect And Provisioning Environment (GRAPE) enables secure zero-touch Phone deployment. As a Reseller, you may remotely manage your Clients, and their Phones, avoiding costly on-site visits.
Users may set up Redirection rules, create Provisioning templates, anytime, from anywhere.

This service comes completely free of charge to Gigaset partners, and customers.


Gigaset will switch Monday June 16th to a new Gigaset Redirect and Provisioning Environment. (GRAPE)


Why do we introduce a new redirect service?

  • The current redirect do not match the current security requirements
  • The feature set is limited to redirect only

What do we offer with the new Gigaset Redirect and Provisioning Environment!

  • Secure web-interface management login

  • Supported DECT devices: N610/N670/N870/Integrator

  • Supported Desktop: P710/P810(B)/P82x/P85x

  • Redirect server for Desktop and DECT

  • Auto-provisioning of Desktop, later also for DECT

  • Initial firmware update

  • Secure encrypted device connection, using client certificate authentication

  • Secure Server JSON API to automatically manage your device (warehouse)

  • Multiple accounts for your company

  • Multiple levels: Reseller / (Reseller) / Customer

  • MAC address registration instead of MAC-ID

Legacy device support!

  • GRAPE does not support the legacy devices, for this the current redirect still can be used

How/when do we migrate to the new server?

  • Today, GRAPE already supports the new desktop devices. Redirect and auto-provisioning
  • You need to register yourself as a new company, the first person that registers the company will be the company admin and can invite other users
  • We will offer a script that will import your devices from the current redirect to GRAPE. You will need to enter your current redirect login credentials and GRAPE login credentials
  • Monday June 16th, we will redirect all N610/N670/N870/Integrator to the new GRAPE server
  • From this moment, GRAPE must be used to redirect your devices
  • Redirect users that are using the XML-RPC of the old server, must implement the new secure API

How do I get access to GRAPE

You can sign up online for an GRAPE user account.

https://grape.gigaset.net/


Where is GRAPE hosted?

Gigaset hosts its service in the Frankfurt AWS region, Germany, and complies of course with the both the strict German data protection law and the European General Data Protection Regulation (GDPR).


GRAPE software development

The GRAPE server is administered exclusively by employees of Gigaset Technologies GmbH and its affiliate companies in the EU.

To ensure the highest levels of data security, access to personal data from outside Europe is prohibited.


Core features of GRAPE

GRAPE provides Gigaset customers with 3 main features:

  • Initial firmware update prior to redirection and auto-provisioning
  • Secure redirection of Gigaset PRO phones to their assigned setting server
  • Secure auto-provisioning


Initial firmware update

GRAPE user can define a specific firmware version per phone model they would like the phones to update to when they contact GRAPE for the first time


Phone redirection

When a Gigaset phone connects for the first time to the internet, it contacts GRAPE to ask for a setting server URL. If GRAPE contains an entry for its MAC address, it will set the URL as value for the phone provisioning URL parameter, and the phone will send a request to this server to fetch a configuration file.


Auto-Provisioning

If you create your provisioning profiles on GRAPE , GRAPE serves not only as a redirection service, but also creates and provides the configuration files to the phone contacting the service.

  • Supported for the IP Desktop phones
  • Upcoming for the DECT systems


New features compared with previous Gigaset Redirect service

  • Secure web-interface management login
  • Supported DECT devices: N610/N670/N870/Integrator
  • Supported Desktop: P710/P810(B)/P82x/P85x 
  • Auto-provisioning
  • Initial firmware update
  • Secure encrypted device connection
  • Secure Server JSON API to automatically manage your device (warehouse)
  • Multiple accounts for your company
  • Multiple levels: Reseller / (Reseller) / Customer
  • MAC address registration: MAC-ID