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Overview

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SD card

In order to extend the internal memory and store personal data, images, videos or music, you can insert a microSD card (not included) into your phone.

Display key

You can use the display key to switch the display on or off, or to capture a screenshot of the display currently shown.
u If the screenshot feature is activated: A screenshot of the display currently shown is captured.
u If the screenshot feature is not activated: The display is switched on/off.

The display key is located behind the right cover on the back of the device.

Using the phone in different scenarios
Using your phone in a professional environment with phone system and server structure
If you use your Maxwell 10 in a corporate network with a telephone infrastructure, your phone incor porates functions and data from the phone system and servers.
In a corporate environment, the VoIP accounts and most of the settings are configured centrally by the phone system.

§§1§§Gigaset IP telephone
§§2§§Gigaset IP telephone with integrated gigabit switch (Maxwell 10). Your PC is connected directly to the phone, providing you with an additional LAN connection in your network.
§§3§§DECT Multicell System for connetion to up to 100 DECT handsets.
§§4§§DECT base for connection to DECT handsets.
§§5§§Ethernet switchSupports Quality of Service (QoS), Gigabit Ethernet and PoE (Power over Ethernet).
§§6§§Phone system (e.g., Gigaset T500 PRO)Forms Internet telephony, ISDN or S2M connections. Analogue devices can be connected. A net work connection is established using Ethernet.
§§7§§Gateway to the Internet for all connected devices. Routes VoIP calls from the phone system to the Internet.
§§8§§File, e-mail and workgroup servers, or NAS systems, can be wirelessly integrated into the phone system architecture. As a result:
–Invitations to conference calls can be organised via the phone system
–The phone system can be backed up to a server or the system can be started via the network
–Online directories (LDAP) can be managed centrally
Using your phone in a simplified environment without a phone system
You can also use your Maxwell 10 without a phone system.

§§1§§Gigaset IP telephone with integrated gigabit switch (Maxwell 10). Your PC is connected directly to the phone, providing you with an additional LAN connection in your network.
§§2§§Gateway to the Internet for the connected devices. Routes VoIP calls from the phone to the Inter net. You establish the connection to the gateway via cable or wirelessly via WI-Fi.
§§3§§The SIP provider transfers calls from the Internet and establishes a connection with the standard telephone network.
In this scenario, you must manually configure the VoIP accounts for your phone. You can create up to 12 VoIP accounts on your phone.
First steps

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Starting the Web configurator
To start the Web configurator you will need the IP address for your phone. You will find this via the phone display, in the Ethernet or WLAN settings for the device:
If connected via Ethernet:
ÛOn the Start screen tap on
 
 Select
Settings  
 
 Ethernet  
 Ethernet configuration.
If connected via Wi-Fi:
ÛOn the Start screen tap on
 
 Select
Settings  
 
 Wi-Fi  
 Tap on the network your phone is connected to.

Accessing the Web configurator:
ÛLaunch the Internet browser on your PC.
ÛEnter the IP address in the browser's address field. Example:
The login screen appears.
ÛSelect the appropriate language from the drop-down list.
ÛEnter the password. Default: admin
ÛClick on Login.
The Web configurator will now start.
ÛSelect the function that you wish to use.
uUse the Settings tab to set or change individual functions on your phone.
uOpen the Status tab to obtain information about the status of your phone (
 p. 38).

Understanding the Web configurator menu tree
Network and connectors
All of the settings for connecting your phone to the local network must be correct to enable commu nication with other devices in the network and phone calls via the Internet.
If you use the Web configurator, your phone is already connected to the local network. You can use the Network and Connections menu to change and extend these settings. You can also create set tings for phone connections:
uLAN settings (£ p. 14)
uPhone Systems (£ p. 16)
uQoS settings (Quality of Service) (£ p. 17)
uVoIP settings (£ p. 18)
uSecurity settings (£ p. 19)
LAN settings

Settings  
  Network and Connections  
  Local Area Network (LAN)
VLAN tagging
A local network can be divided into logical subnetworks known as VLANs (VLAN = Virtual Local Area Network, Standard IEEE 802.1Q). Multiple VLANs share a physical network and its components, e.g., switches. Data packets from a VLAN are not forwarded to another VLAN. VLANs are often used to sep arate the data traffic of different services (Internet telephony, Internet TV etc.) and to define different priorities for the data traffic.
You can operate your phone and a PC connected to the PC port on your phone in two different VLANs. In this case, you enter the VLAN identifiers (VLAN tags) for your VLAN. Your network operator will supply you with this data.

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ÛSelect the required priorities for voice and data transmission for the LAN port from the Voice Pri ority and Data Priority menus.
ÛIf you selected LAN and PC Port, select the VLAN Priority for the transmission of PC data as well.
Data packets from VLANs can be prioritised. The priority determines whether the data traffic from a VLAN is given preferential treatment by the network components. You can define the priority for voice and data separately. In the case of a local network with a lot of data traffic, you can achieve bet ter quality phone connections by giving a high priority to voice data. Using a high priority for data services you can achieve better quality for displaying info services such as webcam images or maps.
Range of values and assignment of values to service classes (according to IEEE 802.1p):

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Call Manager
If your phone is connected to a phone system, you can decide how to handle incoming and outgoing calls for different situations. The availability of the following options depends on the selected phone system.
For the following situations:
–Incoming calls that are transferred by the phone system's call manager (Accept call directly),
–Incoming calls that are not transferred by the call manager (Incoming Calls without Call Man ager),
–Calls that you initiate via a function key (
 p. 32) (Outgoing Calls via function key),
–Other outgoing calls (Execute call),
you have the following options to accept/execute the call:
–via headset
–via handsfree or
–not at all (No) (incoming calls)
BLF list IP address (URI) (only for Broadsoft)
Busy Lamp Field (BLF) features allow users to view the status of phone lines that are associated with specific phone features. Using BLF pickup, it is possible to answer an incoming call for all lines on the Maxwell 10 that the phone is allowed to monitor. Which BLF features are configured for the phone is defined on the phone system.
ÛIn the BLF list user field, enter the IP address (URI) of the server providing the list of devices for which the phone is able to accept incoming calls.
This function is only available if supported by the phone system.
Extended service platform PBX of service provider
ÛIf your provider provides extended PBX services, enter the Server Address and the phone sytem account data, e.g. UCI Login-ID and the UCI Password. The necessary data to be entered depend on the selected phone system.
Saving settings
ÛClick on Save to save your settings on the Phone Systems screen.
QoS settings (Quality of Service)
On this screen you can optimise the voice quality of your IP telephone.
The voice quality depends on the priority of the voice data in the IP network. Prioritising the VoIP data packets is done using the QoS protocol DiffServ (Differentiated Services). DiffServ defines a number of classes for the quality of service and, within these classes, various priority levels for which specific prioritisation procedures are defined.
You can specify different QoS values for SIP and RTP packets. SIP packets (Session InitiationProtocol) contain the signalling data, while RTP (Real-time Transport Protocol) is usedfor the voice transfer.
Settings  
  Network and Connections  
  Quality of Service (QoS)

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Saving settings
ÛClick on Save to save your settings on the Quality of Service (QoS) screen.
VoIP settings
On this screen you configure the ports for establishing VoIP connections.
Settings  
  Network and Connections  
  VoIP
"Listen ports" for VoIP connections

ÛSelect Yes if the phone should use any available ports for the SIP port and RTP port instead of fixed ports.
The use of random ports is advisable if you want multiple phones to be operated on the same router/gateway with NAT. The phones must then use different ports so that the NAT for the router/gateway is only able to forward incoming calls and voice data to one (the intended) phone.
ÛIf you click on No, the phone uses the ports specified in SIP port and RTP port.
Specify the local communication port that the phone should use to send and receive signalling data. Specify a number between 1024 and 49152. The default port number for SIP signalling is 5060.
Specify the local communication port that the phone should use to receive voice data. Enter an even number between 1024 and 49152. The port number must not be the same as the port num ber in the SIP port field. If you enter an odd number, the next lowest even number will be selected automatically (e.g., if you enter 5003, then 5002 is set automatically). The default port number for voice transmission is 5004.
Choose whether or not to use ICE (Interactive Connectivity Establishment). ICE is similar to STUN (
 p. 22) a Session Initiation Protocol (SIP) method for overcoming NAT firewalls.
Saving settings
ÛClick on Save to save your settings on the VoIP Settings screen.
Security settings
This screen is where you create security settings for your phone.
Settings  
  Network and Connections  
  Security Settings
Remote management
ÛSelect whether you want to Allow access from other networks to the web configurator (Yes) or not (No).
If you permit Remote Management, this increases the risk of unauthorised access to yourdevice settings.
ÛSelect the network protocol to be used for the communication:
–TLS (Transport Level Security)
–UDP (User Datagram Protocol
–UDP (Transmission Control Protocol)
Security settings
On this screen you can download server certificates onto your phone, delete downloadedcertificates and specify how invalid certificates should be handled.
Server certificates allow a server to be digitally identified via SSL (Secure Sockets Layer). Operating a server with SSL requires a server certificate both for one-way authentication (server to the client) and for two-way authentication (between client and server). A server certificate has to be downloaded onto your device so that the device can carry out authentication.
The Server certificates and CA certificates lists contain all downloaded certificates.
ÛSelect a certificate from one of the lists.
ÛClick on Remove to delete the certificate from the list.
ÛClick on Details to display information about the certificate.
ÛClick on Disable/Enable to temporarily deactivate/activate the certificate.
In order for a certificate to be downloaded to your phone, it must be available in your network.
ÛClick on Browse to search for the file on your PC or in your network. Select the required file.
ÛClick on Upload to download the file onto the device.

The Secure Real-Time Transport Protocol (SRTP) allows you to encrypt voice data transmitted using the Real-Time Transport Protocol (RTP).
ÛActivate or deactivate the Secure Real Time Protocol (SRTP).
ÛSelect whether you want to Accept non-SRTP calls or not. If this function is activated, you also accept incoming calls from a number that does not use SRTP.
Saving settings
ÛClick on Save to save your settings on the Security Settings screen.
Telephony
The Telephony menu provides the following setting options:
uConnections (£ p. 20)This is where you can configure your VoIP connections and establish new connections.
uAudio settings (£ p. 23)On this screen you can optimise the voice quality of your VoIP connections.
uVideo settings (£ p. 25)On this screen you can set the video resolution and the codecs to be used for video display.
uCall divert (£ p. 25)On this screen you can define options for call divert and activate or deactivate this function.
uLocal settings (£ p. 26)Provide details about the location of your phone to determine the international and local area dialling codes as well as country-specific tones.
uDialling plans (£ p. 27)You can use dialling plans to define which phone numbers should be called using which config ured VoIP account and whether an area code should be dialled first.
uDo Not Disturb (DND) (£ p. 28) You can use the blacklists to block incoming calls from selected numbers and also to block all anonymous calls.
uCall records (£ p. 28)This is where you define where recordings of conversations are saved.
uVoice mail services (£ p. 28)On this screen you can configure your network mailbox.
Connections
You can establish up to 12 telephony connections (VoIP accounts) for your phone.
Settings  
  Telephony  
  Connections
On this screen you can
–See the status of the configured connections
–Activate or deactivate individual connections
–Define which of the connections are used by default for outgoing calls
–Change the configuration of connections or establish new connections
–Delete existing connections
Connections
The following information is shown for each configured connection:

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If you leave the Outbound server address field empty, the phone does not respond to the selected mode and operates as if Never were selected.
Outbound server address
Enter the DNS name or the IP address of your provider's outbound proxy. With many providers, the outbound proxy is identical to the SIP proxy.
Outbound proxy port
Enter the number of the communication port used by the outbound proxy. The default port is 5060.
To send DTMF signals via VoIP, you must first define how key codes are to be converted into and sent as DTMF signals: as audible information via the speech channel or as a "SIP Info" message.
Ask your provider which type of DTMF transmission is supported.
Automatic negotiation of DTMF transmission
You have the following options:
ÛIf you activate the Yes option, the phone automatically attempts to set the appropriate DTMF sig nalling type for the current codec for each call.
ÛIf you activate the No option, you can use the other options to specify the DTMF signalling type.
Send settings for DTMF transmission

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Services
The Services menu offers functions for setting up the following services:
uDoor interphone (
 p. 29)
uOnline directory (
 p. 29)
uLDAP directory (
 p. 30)
You can operate one or more door interphones with video surveillance using the phone. Enter the data for the door interphone on this page.

Settings  
  Services  
  Door Interphone
    

ÛEnter a name and the SIP ID for the camera.
ÛEnter the code for the door opener in the DTMF code field. This DMFV code is required to operate the door opener from the phone. The DMFV code can be found in the description of your door interphone.
ÛEnter the URL of the camera in the Camera(URL) field.
ÛSet how often the image should be refreshed in ms in the Reload rate field. Minimum time: 200 ms.
ÛClick on Add to add a camera to the list.
ÛClick on Delete if you want to remove a camera from the list.
ÛClick on Save to save your settings.
Online directory
If you want to use an online directory, select the provider on this screen which supplies the directory on the Internet. Also specify which service you want to use.
Settings  
  Services  
  Online Directories

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Saving settings
ÛClick on Save to save the settings on this screen.
Security
Access to the Web configurator or the Broadsoft configurator functions on the phone is password-protected for security purposes.
Default setting for the web configuration password: admin
Settings  
  System  
  Security
For security reasons, you should always change the password after getting started with your device and then again at regular intervals.
ÛEnter a new password for web configurator access.
ÛFor Broadsoft configuration, enter the user name and the assigned password.
ÛFor security reasons, the passwords are not displayed. To display them in plain text, select the option Password visible.
Saving settings
ÛClick on Save to save the settings on this screen.
Rebooting the system and restoring factory settings
You may have to reboot your phone in certain operational situations or reset the system to factory settings.
Settings  
  System  
  Reboot and Reset

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Updating firmware
Firmware updates are available from the Gigaset server profile.gigaset.net/device so you can ensure your phone is always up to date. You can find the current version of your firmware on the Device sta tus screen (
 p. 38). You can update your phone automatically or manually. Your provider for Internet telephony can also deliver updates for the phone firmware and/or for the profile of your VoIP account.

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VoIP status
List of all configured VoIP connections with the Name, Status and which connection is configured as the Default send account.
Date and time
Current Time and Date in the device and the date of the most recent synchronisation with the time server.
PCAP logging
Status  
  PCAP Logging
You can create a PCAP log file and save it for analysis at a later stage. PCAP (Packet Capture) analyses the data traffic in the network at the phone-Ethernet interface. This recording is carried out for diag nostic purposes and should only be made if requested by service personnel.
ÛClick on Start. Every incoming or outgoing data packet to or from your phone is recorded and stored on the internal device storage.
ÛClick on Stop to stop recording.
ÛTo save the PCAP file on your computer, click on Download and select a directory in the file system on your computer where the file should be stored.
ÛTo delete the recorded log file from the internal device storage, click on Clear.

Service (Customer Care)
You have questions? You can find help quickly in this User Manual, in the Helper app on the phone and at www.gigaset.com/pro. If you have further queries regarding your Gigaset Professional phone system please contact the dealer you bought your phone system from.
Questions and answers
If you have any queries about the use of your telephone, visit our website at www.gigaset.nlwww.gigaset.com/pro for assistance.
Protecting our environment
Our environmental mission statement
We, Gigaset Communications GmbH, bear social responsibility and are actively committed to a better world. Our ideas, technologies and actions serve people, society and the environment. The aim of our global activity is to secure sustainable life resources for humanity. We are committed to taking responsibility for our products throughout their entire life cycle. The environmental impact of prod ucts, including their manufacture, procurement, distribution, use, service and disposal, is evaluated early on, during product and process design.
Further information on environmentally friendly products and processes is available on the Internet at www.gigaset.com.
Environmental management system
Gigaset Communications GmbH is certified according to the international standards ISO 14001 and ISO 9001.
ISO 14001 (Environment): Certified since September 2007 by TŸV S†D Management Service GmbH.
ISO 9001 (Quality): Certified since 17/02/1994 by TŸV SŸd Management Service GmbH.
Disposal
All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.
This crossed-out wheeled bin symbol on the product means the product is covered by the European Directive 2002/96/EC.
The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a pre condition for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact your local council refuse centre or the original supplier of the product.
Appendix
Care
Wipe the device with a damp cloth or an antistatic cloth. Do not use solvents or microfibre cloths.
Never use a dry cloth; this can cause static.
In rare cases, contact with chemical substances can cause changes to the device's exterior. Due to the wide variety of chemical products available on the market, it was not possible to test all substances.
Impairments in high-gloss finishes can be carefully removed using display polishes for mobile phones.
Contact with liquid

If the device comes into contact with liquid:
§§1§§Unplug the power supply.
§§2§§Allow the liquid to drain from the device.
§§3§§Dry the device thoroughly.
§§4§§Place the device in a dry, warm place for at least 72 hours (not in a microwave, oven etc.).
§§5§§Do not switch on the device again until it is completely dry.
When it has fully dried out, you will normally be able to use it again.
Specifications

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