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1. Make sure that the maxwell 10 has the last actual firmware. On this page you can find an overview about the released software versions.
2. Verify if the firmware upgrade process has been performed successful by comparing the build version and DVF version of the device with the version indicated in the release notes. 
3. Check if the network connection is working properly and the device is set to the correct time and date.
4. Does the device display an error message ? -> Make a screenshot screenshot of this message.
5. If the error is related to the network / VoIP protocol, wireshark traces and adb logs are needed.
6. Creating a syslog.
7. Create an adb log.

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