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Section

Introduction:

Image AddedWe would like to achieve the following situation.

Office hours: All calls arrive on an IVR.

Closing hours: Announcement is played and call is disconnected.

For this we use the Day/Night mode of the PBX.

Night mode can be enabled by the feature code: *90

To disable the Night mode and enable the Day mode the feature code: #90 can be used.

 

 

 

 

 

 

 

Section
Expand
titleConfiguration example

Applications - Voice Application:Image Added

Upload your wave file that you need for the announcement.

In this example we have an announcement for opening (Welcome Message) and closing times (Closed Message).



Applications - Rerouting - Rerouting functions: Image Added

First we need to create the Rerouting function for the day mode.

Description: Name of the function (Welcome Message)

Announcement: The wave file you created for the Welcome message, see above.

Target Number: The group that will be called after playing the announcement.

Transfer with: Here you have the possibility to determine what the customer will hear after the message. In this case a ringing tone.

Call Switching: DISA, dial code numbers

Number of playback: How many times the announcement is played, (1 time)

Auto Attendant with DISA: Define the DISA codes and the targets.

 

 

 

 

 

 

Image Added

First we need to create the Rerouting function for the night mode.

Description: Name of the function (Only announcement)

Announcement: The wave file you created for the Closed message, see above.

Target Number: No number will be dialed because it has to be disconnected.

Transfer with: N.A.

Call Switching: Announcement without DISA.

Number of playback: How many times the announcement is played, (1 time)

 

Applications - Rerouting - Rerouting Applications: Image Added

Create a new Rerouting application

Description: Name of the Application

Type of Rerouting application: Trunk Number

Switch call signalling:

 

Click on Variant 1: Image Added


We use Variant 1 for the Day mode.

Assignment: Select the day function, Welcome message


We use Variant 2 for the Night mode.Image Added

Assignment: Select the Night function, Only message



Numbering - Call Distribution - Incoming Call Distribution: Image Added

Assignment: Select the option Rerouting Application

Rerouting Application: Select the application you created above. (Main number incoming)

Active Variant (Day): Should be Variant 1

 

 

System management - Global Settings - System - Advanced Settings: Image Added

Do not forget to change the Routing for the Night mode, change this to Variant 2