Introduction

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Broadsoft example configuration.

User Call-Center license

In Broadsoft assign the Call Center license to the user. Select the user - Profile - Assign services, add the Call-Center standard license.

Call Center Profile

Under group policies go to Call Center - Call Centers - Click on Add Call Center wizard and create a call-center like the example below.

Assign agents

Assign the agents to the Call Center group.

Maxwell 10 configuration

In the web-interface of the Maxwell 10 go to: Settings - Network and Connections - Phone systems - Call Center Login ID

This Call Center Login ID is the same like in the Broadsoft menu: Call Center Profile - Call Center ID

Maxwell 10 Call Center keys.

In the Maxwell 10 you will now have 3 additional keys.

• Call Center
• Available
• Wrap up (When Available is ON)

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When you change the status on the device, you will see that also the status is changed on the Broadsoft platform.

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