Introduction

The queues monitor shows information for configured queues to the user.

• Menu 
• Monitor 
• Queues

Information:

• Header: Queue extension and name
• Sub-Header: average call time, average hold time callers (for all callers of the queue)

• Vertical bar-chart left: max. possible number of configured waiting fields/callers for the queue (counts down/turns, the more callers are on hold).
  green: Further agents are allowed to register
  red: No more agents can register

• Agents currently registered

  Vertical bar-chart right: number of available agents in queue, number of callers in call with agent. (Show paused agents as well in grey).

green: Further agents are allowed to register
red: No more agents can register

• 
  green: Number of free agents
  red: Number of agents currently on the line