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Introduction

The Automatic / Manual Call Recording feature will provide the following features.

  • Record own directs call via "Feature code" or "REC" key on device.
  • Automatic record own direct calls without any user interaction.
  • Automatic record all incoming queues calls.
  • Groups calls are not recorded. For this you can use queues instead of groups.
  • Recordings are visible via user web-interface and can be played/deleted.
  • Recordings can be send via e-mail to user.

 

Info
titleImportant

Recordings are started without any recognition tones with a short beep tone for the caller/callee. In some countries it is only allowed to record calls when this might not be sufficient, as the other party is must properly be informed that the calls are recorded. This can be done by first playing an announcement when the calls are coming in with the message that calls could be recorded.


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