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Introduction

The Fusion is easy to configure for a straight forward scenario, but complex scenarios need more guidance, in order not to jump between different menues over and over.

This guide should help with such more sophisticated scenarios.

Overview

The scenario:

A doctor's office with some DECT and SIP devices, 3 lines, local answering machines, an IVR, an automatic schedule and a Smart Office integration


The proposed steps:

  1. Network
  2. VoIP connections
  3. Audio files
  4. Answering machines
  5. Devices
  6. IVR
  7. Call divert rules
  8. Smart Office integration
  9. Individualization
  10. Others

Of course the Fusion is flexible and therefore it is possible to skip a step and return to it later.

Network

During the onboarding in the Fusion display, the administrator can already select the according network type: LAN or WiFi.

After the onboarding is finished the network connection can be edited in the Phone- or Web-UI only by the administrator.


It is recommended to use the LAN interface to connect the Fusion to the network.


Attention

The PC port is not operable when Fusion is connected only via WiFi to the network.

VoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Attention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

Audio files

In many situations, it is required to have individual announcements for answering machines, IVR or the call divert rules.

We recommend to create a plan and record or upload the announcements in the audio page.

When recording the announcement on the Fusion, the recording is getting a timestamp as name. This name can be edited afterwards.


Attention

If the announcement is already assigned e.g. to a call divert rule and the admin is changing the name afterwards, the assignment needs to be verified again.

Answering machines

The Fusion has a capability of up to 5 local answering machines with 30 minutes recording time each.

It is possible to configure either an advisory (without message recording) or an announcement including message recording.

The length of the recording messages can be limited to the caller from 30 seconds up to 5 minutes. If the caller reaches this limit, he will get a short feedback, that the limit is reached.

The PIN for the answering machine is optional. When the PIN is activated, users who are dialling via the AM-number (e.g. **81), need to enter this PIN, in order to reach the audio menu of the answering machine. Users of the Fusion do not have to enter the PIN, as the local answering messages are presented visually on the Phone display.

Incoming calls can be diverted to the answering machine via the VoIP connection call divert, or by a call divert rule (either manually or time-controlled). If there are multiple diverts for the same line, the priority is on the call divert rule.


Attention

The Fusion can be configured to show multiple answering machines in the messages menu, whereas the DECT handsets can only be configured with one answering machine.

Devices

In the device menu, the user or admin can add additional devices to the Fusion. It is also possible to directly execute the according wizard in the wizards-section.

DECT handsets: up to 8

DECT HX repeaters: up to 2

SIP devices: up to 20

Groups: up to 5

If SIP doorstations are installed, the doorstation feature can be activated in the SIP device details or directly in the wizard (only Web-interface). If the doorstation supports an MJPEG-stream, the URL can be configured in the settings and the video can be seen on the Fusion when 

Attention

Although more than 20 devices can be theoretically added to the Fusion, it is recommended to not extend the number of 20 extensions.



Interactive Voice Response (IVR)

It is possible to create up to 2 individual IVRs with different options.

The IVR can help your business to reduce calls at your frontdesk.

An announcement is guiding the caller through the configured options. By pressing a key on the phone-dialpad, the caller can choose one of the available options.

For example you can press 1 to leave a message directly on the local answering machine, or press 2 to be directed to the frontdesk.

Possible options:

  • Play audio file
  • Go to extension
  • Repeat announcement
  • Voicemail
  • Hangup

To record your individual announcements, you can open the audio page and either upload already existing recordings (*.mp3) or choose a recording device and start the recording directly on the selected device. For better configuration, it is recommended to rename the recordings, as they are listed by default only with a timestamp.

If there is no button pressed by the caller or detected by the system, the announcement is repeated 3-times, then the "No input" condition is executed.


Attention

In order to forward the user to an internal or external extension it is required to assign an external outgoing line to the IVR.

Call diverts

The call diverts are very flexible, as we have different kinds of diverts available:

  1. Devices
  2. VoIP connections
  3. Ringing groups
  4. Call divert rules



Attention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

VoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Attention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

VoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Attention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

VoIP connections

During the onboarding assistant it is possible to create a first VoIP connection.

The focus is here on the provider profiles. It is also possible to create a manual connection in case the actual provider is not listed.

It is possible to create up to 20 VoIP connections in the Fusion and assign the lines accordingly to the devices, groups or IVRs.


Attention

A VoIP connection is not available as incoming line, if it is already assigned to a group or IVR. Assigning a VoIP connection to multiple devices (DECT or SIP) is possible.

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