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Introduction

In a professional environment, diverting the calls is essential for the daily business. Either during absence or mobile work.

Overview


General information

General information

For the devices, ringing groups and VoIP connections, following types of diverts are available:

  1. Always
  2. When Busy
  3. When no answer (5-120s, default: 30s)

The available target options are:

  • DECT handset
  • Group
  • Fusion
  • IVR
  • SIP Phone
  • Voicemail (only for VoIP connections)
  • Phonenumber (manually entered external phonenumber)

For the internal options, only the real available options are presented.


Attention

Only the VoIP connection and call divert rule are allowed to divert directly to the voicemailboxes.


If multiple diverts are active in parallel, following prioritization takes place:

  1. Call divert rule
  2. Call divert for VoIP connection
  3. Call divert for groups
  4. Call divert for users
Visibility

Visibility of call diverts

In order not to flood the Phone interface of the Fusion, the displayed call diverts are limited. The administrator can select which call divert should be shown in the Phone display of the Fusion.

These can be found in the Menu → Settings → Telephony → Call divert 

or via the Call divert widget


The selection needs to be done in the Web interface of the Fusion, in the call divert details:


Attention

The list of the call divert widget is scrollable.

Call divert rules

Call divert rules

It is possible to add up to 20 call divert rules to the Fusion. All call divert rules are visible by default in the Call divert widget in the Phone and Web interface.

Add new call divert rule

For adding a new DECT handset, the admin can start the wizard via the Web-interface in Settings → Telephony → Voicemails → Add rule

What is editable during the wizard?

  • Name of the rule (presented in overview and the widgets)
  • Mode (Manual/Scheduled)
  • Enabled (On/Off)
  • Schedule (if Scheduled were selected)
  • Devices and Connections
  • Mode (Announcement/Announcement & Number/Number)
  • Announcement (depends on mode-selection)
  • Number (depends on mode-selection)


Attention

External diversion numbers can be entered when you select from the Number-dropdown list the option "External number".

Overview

In the overview all important infos are presented. The name, mode affected Phone numbers and activation state are presented here. The activation state is synchronized with the widgets.


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