Introduction

The feature Drop to Operator takes care that an incoming external call that is:

• Not answered
• When Busy
• Declined

Is redirected to the Operator extension.

This feature is only for incoming external calls directly to this user, groups calls are not forwarded to the Operator.

A group call will be signalled on this device and when the group does not answer and the Drop to Operator time is passed then this device will not ring in the group anymore.

This feature is not for internal calls.

Configuration