Computer Telephony Integration (CTI) with Hybird and the ESTOS CTI server

The Hybird 120 business telephone systems are designed for use at SMEs with as many as 20 subscribers. The TAPI interface and 3rd­ party CTI server from ESTOS allow companies to integrate tele­phony with their business applications.
This solution makes presence management, text messaging, and comprehensive call journal features afford able. Dialing from within a wide range of PC applications and call pick­up functionality quickly establish themselves as the new norm. Companies can integrate various groupware solutions such as Microsoft Outlook, Lotus Notes, and Tobit‘s David. LDAP servers are used to establish links to databases as well as CRM and ERP systems. All available information about the incoming caller is on screen from the very first ring.
Even with all of these features, it no longer makes any difference whether users are communicating from their home offices, from a branch location, or directly from corporate headquarters.
This type of solution considerably improves and simplifies workflows for companies.

Hardware setup

The CTI (Estos) software has to be installed on a separate PC/server, see the picture below. For the Hardware/Software requirements, see the Software section.

Installation

Below is a short overview about the Estos installation procedure.

1. Install the Hybird 120 TAPI driver
2. Install the Estos CTI server (Procall Enterprise 4)
3. Install the Estos Procall client software on the laptop
4. Install the UCServer_WebServices if you would like to use IPhone and Android clients (Optional)

Your benefit

• Modular server/­client solution for CTI
• Dialing with a click of the mouse
• Busy-light with advanced telephony functions

• Presence management, instant messaging, and Active Contacts.

• Microsoft Outlook plug­in

• Ability to integrate Lotus Notes, Tobit David InfoCenter, and LDAP directories

• Connected databases are queried for the information about the caller that matters to your company so it can be displayed on the call recipient’s PC monitor.