FAQ - Microsoft Teams Integration (New)

From now, you can connect our DECT system direct with Microsoft Teams.

• Calling functionality using SIP
• Configuration (auto-provisioning) by the Microsoft Teams platform

Benefits:
Users can do all of the following:

• Make / Receive calls: Users can make/receive calls:
  • PSTN (if available on the Teams platform)
  • Teams or Skype for Business users who have SIP devices
  • Teams and Skype for Business client applications (answer calls only)

The N670/N870 acts as a Teams endpoint. Inbound calls will also be forked to the user’s SIP device

• Multiple simultaneous calls: A user in a call can put the call on hold to make or receive other calls. A user can also conference two calls
• Do not disturb: A user can set do not disturb on the device so that the device will not ring for incoming calls. This has no impact on the user’s status on all other Teams endpoints
• Hold/Resume and Mute/Unmute: A user can hold and resume or mute and unmute a call by using the features for those actions on the device
• Voicemail: Users can listen to electronically stored voice messages that callers leave for them
• Message waiting indicator: Users can receive notifications that alert them when they have new voicemail messages
• Sign-in and sign-out: Users can sign in and sign out of Teams
  • Local sign-in /out on the DECT handset via an configured softkey
  • Remote sign-in /out by the Teams administrator
• DTMF: Users can press number keys to provide input during interactive voice response calls
• Teams meetings: A user can join a Teams meeting by dialing the meeting access number
• Call transfers: Users can transfer calls. SIP Gateway supports both blind and consultative transfers
• Local call forwarding: A user can set forwarding rules (always, on timeout, and busy) for the device
• Multiple devices: The user can sign-in on more then one SIP device and Teams client applications
  On the same DECT system, login on 1 DECT handset is supported. (Incoming call is only signaled to one DECT handset)
• Multiple platforms: Our DECT system can be connected to Microsoft Teams and parallelly also to other platforms

Microsoft

• Microsoft SIP gateway is enabled in your tenant
• Microsoft Teams certified phone → Gigaset N610 / N670 / N870 / N870E
• Microsoft Teams shared device license enabled for the user (Common Area Phone license)
• Microsoft Teams user must have a phone number (Microsoft Teams Calling Plan, Direct Routing, or Operator Connect) 
• A license for Phone System (via E5 or a standalone license)

Gigaset

• An N610 with software 2.52 or higher, that supports up to 8 DECT handsets
• An N670 with software 2.52 or higher, that supports up to 20 DECT handsets
• An N870(E) with software 2.52 or higher, that supports up to 20.000 DECT handsets
• An Gigaset PRO DECT handset
• No Gigaset licenses are needed

The N670/N870 is automatically configured via auto-provisioning, only the handsets needs to be registered manually.

• The N670/N870 system is installed by an certified Reseller → Installation procedure
• DECT handsets are registered by the Reseller/Admin
• After successful handset registration, the system is configured automatically via auto-provisioning

Via an configured soft-key, the user can Sign-in or out.

How to configure the soft-key.

• For Local Sign-in/out, the user needs to press the Soft Key "In/Out" to start the Sign In procedure.
  
• On your DECT handset you will see the Microsoft device login URL and the code needed to login.

• Open an web-browser and enter the URL: https://microsoft.com/devicelogin
  
• Enter the code seen on your handset display, to assign the device to your Microsoft account.
• Click on Next and select your Microsoft account.
  
• Auto-provisioning is started, you now can make and receive calls.
  
• To Sign-out press the softkey "In/Out"

More information about remote and local sign-in check the Microsoft documentation. https://docs.microsoft.com/en-us/microsoftteams/set-up-common-area-phones