FAQ - Microsoft Teams Integration (New)

Make and receive basic calls

Users can make/receive calls:

• PSTN (if available on the Teams platform)
• Teams or Skype for Business users who have SIP devices
• Teams and Skype for Business client applications (answer calls only)

The DECT systems acts as a Teams endpoint. Inbound calls will also be forked to the user’s SIP device

Multiple simultaneous calls

A user in a call can put the call on hold to make or receive other calls. A user can also conference two calls

Do Not Disturb (DND)

A user can set do not disturb on the device so that the device will not ring for incoming calls. This has no impact on the user’s status on all other Teams endpoints

Hold/Resume and Mute/Unmute

A user can hold and resume or mute and unmute a call by using the features for those actions on the device

Voicemail

Users can listen to electronically stored voice messages that callers leave for them

Message waiting indicator

Users can receive notifications that alert them when they have new voicemail messages

Sign-in and sign-out

Users can sign in and sign out of Teams

• Local sign-in /out on the DECT handset via an configured softkey
• Remote sign-in /out by the Teams administrator

DTMF

Users can press number keys to provide input during interactive voice response calls

Teams meetings

A user can join a Teams meeting by dialing the meeting access number

Call transfers

Users can transfer calls. SIP Gateway supports both blind and consultative transfers

Local call forwarding

A user can set forwarding rules (always, on timeout, and busy) for the device

Multiple devices

The user can sign-in on more then one SIP device and Teams client applications
On the same DECT system, login on 1 DECT handset is supported. (Incoming call is only signaled to one DECT handset)

Multiple platforms:

Our DECT system can be connected to Microsoft Teams and parallelly also to other platforms