Support DK

Hvis jeg har problemer, hvordan får jeg hjælp...

Gigaset pro Partner Programmet sikrer at alle led i kæden modtager korrekt support.

Support til slutbrugeren

Gigaset pro autoriserede parntere/forhandlere yder first line support til slutbrugere, som har behov for assistance til konfiguration, eller brug af Gigaset pro produkter. Hver Gigaset pro partner har en support helpdesk og medarbejdere med ekspertise i Gigaset pro produkter. Slutbrugere kan kontakte denne afdeling med dagligdags og konfigurations spørgsmål, inklusiv defekt udstyr og garanti spørgsmål.

> Resumé: Slutkunde - Venligst kontakt den autoriserede forhandler fra hvem du har købt dit Gigaset pro produkt, da de vil med glæde yde dig første support.

Support til Autoriseret | Silver | Gold Partnere

Gigaset pro Autoriserede Partnere modtager support fra Gigaset pro Distributører.  Skulle partneren være ude af stand til at løse et problem, kan de oprette en support sag hos Distributøren.

Derudover kan Distributøren arrangere uddannelse på Gigaset pro produkterne som partneren specialiserer sig i, og som det sælger til sine slutkunder

> Resumé: Autoriseret Partner – Venligst opret en Support sag hos distributøren.

Support til Gigaset pro distributører

I tilfældet af at en Gigaset pro Distributør er ude af stand til at løse et problem, kan de videresende eller åbne en ny support sag direkte hos producenten.

> Resumé: Distributions Partner – Venligst opret en support sag ved at logge ind her.

Gigaset pro Support eskalations oversigt:

Please click here for a Ticket Tool User Manual which includes logins and instructions on how to raise a ticket.

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How to gain knowledge...

Gigaset pro Authorised Partners/Resellers must have achieved a required level of training on each of the Product Sets which it supplies.  This falls into three modules:

> Gigaset pro IP Desktop Telephones.  Products: DE310 | DE410 | DE700 | DE900 and Maxwell Android.  Includes Assessment with Certification - 1 Day

> Gigaset pro IP DECT Systems including DECT Surveying.  Products: N510 | N720 | DX800A.  Includes Assessment with Certification - 1 Day

> Gigaset pro PBX Systems. Products: Hybird120 GE including AutoProvisioning of  IP phones.  Includes Assessment with Certification – 1 Day

Please contact your Gigaset pro Distributor for further details including forthcoming training locations and dates.

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When things go wrong...

All Gigaset pro products are supplied with a two year Manufacturers Warranty.

The Gigaset pro Distributor will assist the Authorised Partner/Reseller with any problems experienced with Gigaset pro products including DOA items.  In the event the Distributor is unable to resolve any product technical or operational issue, before it authorises a credit or replacement to the Reseller, it must report the problem to Gigaset pro via the Ticket Tool.  Afterall it could simply be that the product has been configured incorrectly or that there is a known bug for which there is a firmware fix available, for example.  Only in the event that Gigaset pro has itself concluded that the item is defective should the Distributor proceed with crediting or replacing the item for the Reseller and raising an RMA on Gigaset.

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Distributors UK & Ireland

Gigaset pro products are distributed by the following specialist Distribution Partners:

Distributor	Address	Contact	Status
	Conversation Piece 14 St.Nicholas Square Ballymacthomas Cork City Ireland	Contact: John McGrath Tel: +353 21 4225900 eMail: sales@conversationpiece.ie www.conversationpiece.ie
	Corpteluk 4-6 Commonwealth Close Leigh Business Park Leigh Greater Manchester WN7 3BD United Kingdom	Tel: +44 (0)1942 262526 eMail: sales@corpteluk.com www.corpteluk.com
	Nimans Agecroft Road Pendlebury Manchester M27 8SB United Kingdom	Contact: Paul Burn Tel: +44 (0)161 925 1980 eMail: dealersales@nimans.net www.nimans.net
	Nuvola Distribution Unit B7 Westacott Business Park Maidenhead Office Park Maidenhead SL6 3RT United Kingdom	Contact: Justine Lloyd Tel: +44 (0) 845 524 0520 eMail: sales@nuvoladistribution.com www.nuvoladistribution.com
	ProVu Communications Savile Mill Savile Street Milnsbridge Huddersfield HD3 4PG United Kingdom	Tel: +44 (0)1484 840048 eMail: contact@provu.co.uk www.provu.co.uk

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