You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 6 Next »

1.0 General info

This document describes how to proceed when there are customer complaints regarding the Gigaset N720 multi cell solution.


Checklist

 

 DescriptionResult
Software version Gigaset N720Check if the Gigaset N720 has the Latest software version. 
 The DECT manager and DECT base-stations must have the same Software versions 
Handsets

Only the following Handsets are supported.

E49H, R410H PRO, S510H PRO, S810H, SL610H PRO, SL400H

 
 Check if the handsets have the latest software version, Use Gigaset quicksync to check and upgrade your handset 
DECT measurement

DECT measurement is done using the Gigaset SPK.

Signal strength between 2 basestations is > -65dB

 
   

Provide the following info for support

 

Description Result
Detailed description of problem  
Software version Gigaset N720  
Number of Base-stations  
List with used number of handsets and software versionE49 
 R410H PRO 
 S510H PRO 
 S810H 
 SL610H 
 SL400 
DECT Measurement done using Gigaset SPK  
Floor-plan of the location with info about DECT measurement and synchronization levels.  
Enable syslog server to collect syslog messages. 

 

Syslog message overview

 

Syslog messagesDescription
busy-state #00100 
link failure #00001 PMID 0xe9cf8Handset radio signaled was missed for 5 seconds, and that’s why base station considers radio link to be lost.
System boot after power on. Version=69 Variant=70 Revision=0 Wd-Reset=1 
IP-Config: Mode:STATIC, IP:172.16.0.251, Subnet Mask:255.255.0.0, Default Gateway:172.16.0.254, Primary DNS:172.16.0.254, Secondary DNS:0.0.0.0, VLAN: Disabled 

System boot after power on. Version=69 Variant=70 Revision=0 Wd-Reset=1
Boot-Except=0x5=S_EXCEPTCLASS_RESET Place=0x56=S_EXCEPTPLACE_SC_EXCEPT_LOC Code=0x20=S_EXC_UNCOND_MAINTENANCE_RESET PrcNr=661 LinkAdr=0x0 File=sc/middleware/system/s_excloc.exc
172.16.0.253 - - - - <N720-MANAGER3-xxxx> [SOCKET:] SL_ME_SOCUP
172.16.0.253 - - - - <N720-MANAGER3-xxxx> IP-Config: Mode:STATIC, IP:172.16.0.253, Subnet Mask:255.255.0.0, Default Gateway:172.16.0.254, Primary DNS:172.16.0.254, Secondary DNS:0.0.0.0, VLAN: Disabled
172.16.0.253 - - - - <N720-MANAGER3-xxxx> Autoprovisioning: Transmission error
172.16.14.241 - - - - <RPN 15> [SOCKET:] SL_ME_SOCDOWN
172.16.14.241 - - - - <RPN 15> [SOCKET:] SL_ME_SOCUP
1 - 172.16.14.241 - - - - <RPN 15> IP-Config: Mode:STATIC, IP:172.16.14.241, Subnet Mask:255.255.0.0, Default Gateway:172.16.0.254, Primary DNS:172.16.0.254, Secondary DNS:0.0.0.0, SCP Server IP:172.16.0.253, VLAN: Disabled
1 - 172.16.14.242 - - - - <RPN 12> [SOCKET:] SL_ME_SOCDOWN
1 - 172.16.14.242 - - - - <RPN 12> [SOCKET:] SL_ME_SOCUP
1 - 172.16.14.242 - - - - <RPN 12> IP-Config: Mode:STATIC, IP:172.16.14.242, Subnet Mask:255.255.0.0, Default Gateway:172.16.0.254, Primary DNS:172.16.0.254, Secondary DNS:0.0.0.0, SCP Server IP:172.16.0.253, VLAN: Disabled
1 - 172.16.13.243 - - - - <RPN 5> [SOCKET:] SL_ME_SOCDOWN
1 - 172.16.13.243 - - - - <RPN 5> [SOCKET:] SL_ME_SOCUP
1 - 172.16.13.243 - - - - <RPN 5> IP-Config: Mode:STATIC, IP:172.16.13.243, Subnet Mask:255.255.0.0, Default Gateway:172.16.0.254, Primary DNS:172.16.0.254, Secondary DNS:0.0.0.0, SCP Server IP:172.16.0.253, VLAN: Disabled

 

 

 

  • No labels