The T640/T440 offers you the possibility to add one Level IVR that allows customers to interact with a company’s voice menu via a telephone keypad.

The IVR can be used to control almost any function where the interface can be broken down into a series of simple interactions.

IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, televoting and small Doctor Offices. Companies also use IVR services to extend their business hours to 24/7 operation.

When you need more levels, you can easily add additional IVR menu's to the system.

Using external numbers:

When you would like to use external numbers, then you need to create a dummy user. This dummy user should be diverted to the external number.


Direct Dial

New in 1.0.6

This allows you when enabled, to dial internal extension numbers when you are connected to the IVR.

Administration - Users & Extensions - IVR - Allow direct dial


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