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In support case you maybe need to send us pcap trace from your system.

Step-by-step guide

  1. Connect to the T640/T440 using SSH
  2. Login using username root, and your admin PIN
  3. Type tcpdump -i eth2 -s 0 -w /home/trace.pcap and press enter (Pcap will be saved in /home folder as trace.pcap)

  4. Press CTRL+C to stop tracing.

  5. With Windows you can use WinSPC to connect toT640/T440 and get the trace.

    Importent use SCP protokol to conntect T640/T440.

  6. Copy trace.pcap from T640/T440 /home folder to your PC.

  7. Now you can open this file with Wireshark or/and send it to us.

 

WinSCP  

 

 

 

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