Introduction

From software version 1.0.7 we have done the first implementation of the Automatic / Manual Call Recording feature.

• Record own direct call via "Feature code" or "REC" key on device.
• Automatic record own direct call without any user interaction.
• Automatic record all incoming queues calls.
• Groups calls are not recorded. For this you can use queues instead of groups.
• Recordings are visible via user web-interface and can be played/deleted.
• Recordings can be send via e-mail to user.

System Settings - Enable the feature.

In the web-interface go to System settings - Miscellaneous.

Manual recordings

Prerequisite: Call Recording is enabled in the System Settings.

The user can start the recordings manually via:

Set permissions to use/start manual recordings

In the web-interface go to: Users & extensions - Permissions and change an existing permission group or create a new group that you can assign to the users that are allowed to use Manual Call recording.

Example: We created a new permission group "Call Recording" and added the Permission "Call recording"

Assign the Permission "Call Recording" to the user that is allowed to record his own calls.

Now the user can start the recordings manually via the Feature code "*97" or pressing the "REC" key.

In both cases, the other side will not hear the DTMF tones "*97" that starts the recording. If the permissions are not set correctly, the other side will hear the DTMF tones. This will inform you that there is a Permission issue.

Listen to the Recordings.

In the (User) web-interface go to: Menu - Call Lists - Call recordings.

What recordings are visible for the user is defined by Permissions. For this you need to change the permission group of the users that are allowed to see/manage the recordings.

Automatic recording direct call to/from a user.

Prerequisite: Automatic Recordings is enabled in the System Settings.

In this example we configure the system to automatically record all incoming and outgoing calls to a user.

Direct calls to and from this user. Group and Queue calls are not recorded.

1. Create a Permission group, you can define the name of the group. (In this example: "Automatic Recording")
2. Assign the Permission group to the user. Administration - Users and Extensions - Users - Select user - User groups
3. Open the Permission group "All Hosts" and Add Permission "Call Recording" apply to the group you created in step 1.

Now all call are recorded for this user.

• You can assign the permission group to more users to record more calls for more users.
• You can create more groups needed to set permissions to listen to recordings for single users and not all users.

Send via E-mail

Under the user settings, you can enable the email notification. New recordings will be send via email with mp3 recording file attached.