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1.0 General info

This document describes how to proceed when there are customer complaints regarding the Gigaset N720 multi cell solution.


Checklist

 

 DescriptionResult
Software version Gigaset N720Check if the Gigaset N720 has the Latest software version. 
 The DECT manager and DECT base-stations must have the same Software versions 
Handsets

Only the following Handsets are supported.

E49H, R410H PRO, R630PRO, S510H PRO, S810H, SL610H PRO, SL400H

 
 Check if the handsets have the latest software version, Use Gigaset quicksync to check and upgrade your handset 
DECT measurement

DECT measurement is done using the Gigaset SPK.

Signal strength between 2 basestations is > -65dB

 
   

Provide the following info for support

 

Description Result
Detailed description of problem  
Software version Gigaset N720  
Number of Base-stations  
List with used number of handsets and software versionE49 
 R410H PRO 
 S510H PRO 
 S810H 
 SL610H 
 SL400 
DECT Measurement done using Gigaset SPK  
Floor-plan of the location with info about DECT measurement and synchronization levels.  
Photo's of the DECT base-station locations.  
Enable syslog server to collect syslog messages and provide the syslog traces 

In case of reboots, the last 4 reboot causes can be read via an handset.

Menu -> *#05# > handset shows a ‘9’ > continue with 6 2 > continue with admin password >

Then handset will show the last 4 reboot exceptions.

  
Send SYSDUMP using hidden page (<device IP address>/sysdump.html), press on send button.  

 

Syslog message overview

  • DECT manager 192.168.178.17
  • DECT Base-station 1 (Level 1) 192.168.178.26
  • DECT Base-station 2 (Level 2) 192.168.178.13
SituationTimeIP addressSyslog message
Start DECT Manager /
Reboot after Power failure		15:44:43 +02:00192.168.178.172110-02-102T37:11:00.00Z 192.168.178.17 - - - - System boot after power on. Version=69 Variant=70 Revision=0 Wd-Reset=0
 00:00:00 Z192.168.178.17-- [SOCKET:] SL_ME_SOCUP
 00:00:00 Z192.168.178.17-- IP-Config: Mode:DHCP, IP:192.168.178.17, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, VLAN: Disabled
 00:00:00 Z192.168.178.17-- Autoprovisioning: Transmission error
 15:44:52 +02:00192.168.178.26- 192.168.178.26 - - - - [SOCKET:] SL_ME_SOCDOWN
 15:44:52 +02:00192.168.178.26- 192.168.178.26 - - - - [SOCKET:] SL_ME_SOCUP
 15:44:52 +02:00192.168.178.26- 192.168.178.26 - - - - IP-Config: Mode:DHCP, IP:192.168.178.26, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, SCP Server IP:192.168.178.17, VLAN: Disabled
 15:44:52 +02:00192.168.178.27- 192.168.178.27 - - - - [SOCKET:] SL_ME_SOCDOWN
 15:44:52 +02:00192.168.178.27- 192.168.178.27 - - - - [SOCKET:] SL_ME_SOCUP
 15:44:52 +02:00192.168.178.27- 192.168.178.27 - - - - IP-Config: Mode:DHCP, IP:192.168.178.27, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, SCP Server IP:192.168.178.17, VLAN: Disabled
 15:45:00 Z192.168.178.17-- RPN 0x05: busy-state #00001
Handset out of range  -- RPN 0x02: link failure #00001 PMID 0xe4d34
Reboot DECT manager via web-interface15:28:00 Z192.168.178.17-- System boot after power on. Version=69 Variant=70 Revision=0 Wd-Reset=1
 15:28:00 Z192.168.178.17-- Boot-Except=0x5=S_EXCEPTCLASS_RESET Place=0x56=S_EXCEPTPLACE_SC_EXCEPT_LOC Code=0x21=S_EXC_CUSTOMER_RESET PrcNr=507 LinkAdr=0xAAAAAAAA File=sc/middleware/system/s_excloc.exc
 15:28:00 Z192.168.178.17-- [SOCKET:] SL_ME_SOCUP
 15:28:00 Z192.168.178.17-- IP-Config: Mode:DHCP, IP:192.168.178.17, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, VLAN: Disabled
 15:28:00 Z192.168.178.17-- Autoprovisioning: Transmission error
 15:29:00 Z192.168.178.17-- RPN 0x02: busy-state #00001
Power failure base-station level 115:42:10 +02:00192.168.178.26- 192.168.178.26 - - - - System boot after power on. Version=69 Variant=71 Revision=0 Wd-Reset=0
 15:42:10 +02:00192.168.178.26- 192.168.178.26 - - - - [SOCKET:] SL_ME_SOCUP
 15:42:10 +02:00192.168.178.26- 192.168.178.26 - - - - IP-Config: Mode:DHCP, IP:192.168.178.26, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, SCP Server IP:192.168.178.17, VLAN: Disabled
 15:42:10 +02:00192.168.178.27- 192.168.178.27 - - - - System boot after power on. Version=69 Variant=71 Revision=0 Wd-Reset=0
 15:42:10 +02:00192.168.178.27- 192.168.178.27 - - - - [SOCKET:] SL_ME_SOCUP
 15:42:10 +02:00192.168.178.27- 192.168.178.27 - - - - IP-Config: Mode:DHCP, IP:192.168.178.27, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, SCP Server IP:192.168.178.17, VLAN: Disabled
 15:42:00 Z192.168.178.17-- RPN 0x04: dpc disconnected #00001
 15:42:00 Z192.168.178.17-- RPN 0x05: dpc disconnected #00001
Power failure base-station level 215:34:21 +02:00192.168.178.13- 192.168.178.13 - - - - System boot after power on. Version=69 Variant=71 Revision=0 Wd-Reset=0
 15:34:21 +02:00192.168.178.13- 192.168.178.13 - - - - [SOCKET:] SL_ME_SOCUP
 15:34:21 +02:00192.168.178.23- 192.168.178.23 - - - - System boot after power on. Version=69 Variant=71 Revision=0 Wd-Reset=0
 15:34:21 +02:00192.168.178.13- 192.168.178.13 - - - - IP-Config: Mode:DHCP, IP:192.168.178.13, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, SCP Server IP:192.168.178.17, VLAN: Disabled
 15:34:21 +02:00192.168.178.23- 192.168.178.23 - - - - [SOCKET:] SL_ME_SOCUP
 15:34:21 +02:00192.168.178.23- 192.168.178.23 - - - - IP-Config: Mode:DHCP, IP:192.168.178.23, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, SCP Server IP:192.168.178.17, VLAN: Disabled
 15:34:00 Z192.168.178.17-- RPN 0x02: dpc disconnected #00001
 15:34:00 Z192.168.178.17-- RPN 0x03: dpc disconnected #00001
No network connection base-station level 215:38:20 +02:00192.168.178.13- 192.168.178.13 - - - - [SOCKET:] SL_ME_SOCDOWN
 15:38:20 +02:00192.168.178.13- 192.168.178.13 - - - - [SOCKET:] SL_ME_SOCUP
 15:38:20 +02:00192.168.178.13- 192.168.178.13 - - - - IP-Config: Mode:DHCP, IP:192.168.178.13, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, SCP Server IP:192.168.178.17, VLAN: Disabled
 15:38:20 +02:00192.168.178.23- 192.168.178.23 - - - - [SOCKET:] SL_ME_SOCDOWN
 15:38:20 +02:00192.168.178.23- 192.168.178.23 - - - - [SOCKET:] SL_ME_SOCUP
 15:38:20 +02:00192.168.178.23- 192.168.178.23 - - - - IP-Config: Mode:DHCP, IP:192.168.178.23, Subnet Mask:255.255.255.0, Default Gateway:192.168.178.1, Primary DNS:192.168.178.1, Secondary DNS:0.0.0.0, SCP Server IP:192.168.178.17, VLAN: Disabled
 15:38:00 Z192.168.178.17-- RPN 0x02: dpc disconnected #00002
 15:38:00 Z192.168.178.17-- RPN 0x03: dpc disconnected #00002

 

 

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