When you do a Blind Transfer, then this is done without actually initiating a call to the other extension. The call is transferred blind. Compared with Attended transfer, you setup a call with the other extension and this person can decide to accept the call or not. When the other side accepts the call, the call on-hold is transferred. You also have the option for unattended transfer where you setup the call to the other extension and before they answered, you already transferred the call on-hold. For the End-user, unattended and Blind transfer acts the same. The differences are more on the protocol level.
From software 2.16.6 or higher, we have implemented Blind transfer.
|Maxwell 2 and 3||Maxwell Basic|
With "End" you will disconnect the active call
Pressto Swap between the calls.
To go back to the Call On-hold, press the