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Introduction

When you do a Blind Transfer, then this is done without actually initiating a call to the other extension. The call is transferred blind. Compared with Attended transfer, you setup a call with the other extension and this person can decide to accept the call or not. When the other side accepts the call, the call on-hold is transferred. You also have the option for unattended transfer where you setup the call to the other extension and before they answered, you already transferred the call on-hold. For the End-user, unattended and Blind transfer acts the same. The differences are more on the protocol level.

From software 2.16.6 or higher, we have implemented Blind transfer.

 

Attendant transfer 
  • Active call
  • Press  key to put call on hold

  • Enter number
  • To start call:
    • Wait for time-out (5 sec.)
    • Press Center key
    • Press right softkey “DIAL”

  • Wait for answer.
  • To transfer:
    • Hang-up
    • Press "Transfer"

 

With "End" you will disconnect the active call
and go back to the Call on Hold.

Press to Swap between the calls.

Un-Attendant transfer 
  • Active call
  • Press  key to put call on hold
  • Enter number
  • To start call:
    • Wait for time-out (5 sec.)
    • Press Center key
    • Press right softkey “DIAL”
  • To transfer:
    • Hang-up
    • Press "Transfer"
Blind transfer 
  • Active call
  • Press "Blind Transfer"  key to put call on hold
  • Enter number
  • To start call:
    • Wait for time-out (5 sec.)
    • Press Center key
    • Press right softkey “DIAL”
  • Call is transferred.

To go back to the Call On-hold, press the
key before dialing.

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