The answering machine is a central feature in a professional environment. The Fusion offers multiple options around the answering machines as local AM, network based AM, visual voicemail (Host device), audio guided menues, etc.

General information

The Answering machines can be edited in the Web-interface in Settings → Telephony → Voicemails. Following actions are possible:

• Local voicemailbox
  • Add new voicemailbox
  • Activate/deactivate voicemailbox
  • Edit the voicemailbox
  • Delete the voicemailbox
• Network voicemailbox
  • Activate/deactivate voicemailbox
  • Edit the voicemailbox
  • Delete the voicemailbox

The admin can add up to 5 local voicemailboxes. In addition for each external VoIP connection a network voicemailbox is created.

Local voicemailbox

Add new voicemailbox

For adding a new voicemailbox, the admin can start the wizard via the Phone- or Web- interface.

What is editable during the wizard?

• Name
• Protection PIN (for access via **8x-number, optional)
• Announcement
  • Selection
  • Recording of new individual announcement

Edit announcement name
In order to remember the content of the audio recording it is higly recommended to edit the file-name directly after recording!

It is also possible to upload existing audio files to the Fusion. Supported are MP3, OGG, WAV files.

Audio page overview:

Upload and recording options:

Instructions after started recording:

Overview with new audio file:

Edit mode:

Error message when trying to delete announcement which is already in use:

Music on Hold

By default a Gigaset music is played, when a user is put on hold by an internal user.
For individualization, it is possible to upload an individual Music on Hold file to the system.

It is possible to upload multiple MP3 files with the total maximum amount of 10MB.

The files are played after each other and always starting at the first file.

Web-interface MoH settings, Default Gigaset MoH:

Web-interface Upload dialogue:

Web-interface uploaded individual Music on Hold: