When reporting a suspected interoperability problem to Gigaset Support, often it will be necessary to collect a network trace whilst you reproduce the problem. This is achieved by using WireShark - you can download this free program here.

Network Trace
To ensure that the trace is properly captured from the perspective of the Gigaset device requires the test environment to be correctly set-up.

Please provide full details of all equipment involved in the call flow including IP addresses and telephone numbers - a diagram is appreciated.

Click here for a recommended connectivity diagram together with call flow examples.



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