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March 2025

Gigaset will introduce a new Redirect and Provisioning Server, action on your side is required !!!

How to migrate your data to GRAPE !!!

When do we switch over:

  • GRAPE is active since Monday June 16th 2025


Info

EOL products like N510/N720 are not affected, they will stay on the current redirect server.


Not ready to switch to GRAPE

If you are not ready, there is no problem as we created a solution for this.

On June 16th, each

Dear Gigaset Professional Partner,

This email will be sent to all of our current Gigaset partners that have an account on the Gigaset redirect server. 

Gigaset will switch over to a new Gigaset Redirect And Provisioning Environment (GRAPE)

When do we switch over:

  • GRAPE already supports the Desktop devices ✅
    • The fixed date to switch

    N610/N670/N870/Integrator is redirected to GRAPE

    is Monday June 16th

    What does GRAPE offer?

    !!!

    Your

  • Secure web-interface management login
    • Supported DECT devices:

    N610/N670/N870/Integrator

    is available in GRAPE:

    • It will be managed by GRAPE
    • Redirect to your own provisioning server is supported
    • Auto-provisioning is supported
    • The current redirect server will not be used anymore

    Your N610/N670/N870/Integrator is not available in GRAPE:

    • We will redirect the device from GRAPE to the current redirect
    • Redirect to your own provisioning server is supported

    Info

    In November 2025 we will stop forwarding the N610/N670/N870/Integrator if not available in GRAPE to the current redirect, at this moment the current redirect can't be used for N610/N670/N870/Integrator anymore.

    EOL products like N510/N720 are not affected, they will stay on the current redirect server.


    How to migrate your data from the current redirect to GRAPE?

    On the 16th of June

    • Login GRAPE
    • Go to: Phones - Add
      Image Added
    • Select IMPORT FROM GIGASET (This feature is visible from June 12th) 
      Image Added
    • Gigaset authorization name: The login username of the current redirect server (Not GRAPE)
      Gigaset authorization password: The login password of the current redirect server (Not GRAPE)
      Gigaset provider name: The current provider name as defined in the current redirect server, Leave empty to import all !!!
      Your Company: The company name in GRAPE where to add your devices
      Provisioning Profile: You can add a GRAPE provisioning Profile with more settings if required
    • Click on "Save" to start the import 
    • You can see the result of your import: Phones - IMPORTS
      Image Added


    Info

    Imports can be done multiple times, existing devices will not be overwritten.

  • Supported Desktop: P710/P810(B)/P82x/P85x(B)W
  • Redirect service for Desktop and DECT
  • Auto-provisioning of Desktop; later this year, also for DECT
  • Initial firmware update
  • Secure encrypted device connection, using client certificate authentication
  • Secure Server API, using HAWK encryption to automatically manage your devices
  • Multiple accounts for your company
  • Multiple levels: Distributor / Reseller / (Reseller) / Customer
  • MAC address registration instead of MAC-ID
  • Device management is a planned feature

    • What action on your side is required?

  • Sign up online for a GRAPE user account. https://grape.gigaset.net/ to create a new Company account, this can be done today onwards
    • The first person registering your company will be assigned the role Company Admin
    • The Company Admin can invite other employees
  • API: When you are using the Redirect server API, this has to be changed to the new API
  • Migration script: Gigaset will create a Migration script that:
    • Will download your current N610/N670/N870 devices: MAC address + Redirect URL from the current redirect server
    • After the download will automatically upload the devices into GRAPE
    • You will need to enter your current redirect server and GRAPE credentials
    • On the migration date or the day before, you need to run the Migration script.
    Why do we offer a Migration script?
    • The current redirect account was a single sign-in account for a company/user that had to be used by all users/API.
    • There was no registration of the user/company details.
    • In GRAPE, the company has to be registered and accounts for users and API have to be created.
    • The GRAPE authorization is done via the very secure HAWK authentication.

    There is no relation between the current redirect account and the GRAPE account and we as Gigaset cannot access your login credentials. Therefore you need to use this script to migrate your devices using your credentials.

    How to test:

    Before the migration date, you can test the GRAPE functionality using:

    GRAPE supports  the devices mentioned on this page, previous devices delivered by Gigaset Communications will be supported by the current redirect server. (These devices can also not connect to GRAPE as the high security requirements in GRAPE are not supported by devices)


    When you have questions, you can:


    Best Regards,


    Your Gigaset Professional Team