The usage of audio files answering machine is a central aspect of the telephony inside the Gigaset Fusion. There are system announcements available which can be used, but individual announcements will make it your personal devicefeature in a professional environment. The Fusion offers multiple options around the answering machines as local AM, network based AM, visual voicemail (Host device), audio guided menues, etc.

General information

The audio files answering machines can be edited in the Web-interface in Settings → Telephony → Audio pageVoicemails. Following actions are possible:

• Local voicemailbox
  • Record new announcement
  • Upload new announcement
  • Play the announcement (via Fusion loudspeaker)
  • Edit the file-name
  • Delete the announcement
  • • Add new voicemailbox
    • Activate/deactivate voicemailbox
    • Edit the voicemailbox
    • Delete the voicemailbox
  • Network voicemailbox
    • Activate/deactivate voicemailbox
    • Edit the voicemailbox
    • Delete the voicemailbox

  The admin can add up to 5 local voicemailboxes. In addition for each external VoIP connection a network voicemailbox is created.It is recommended to create a plan what kind of announcements are required for call divert rules, answering machines and the IVR. That makes it much easier, as then the recordings can be done all at once.

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  title Attention
  The PC port is not operable when Fusion is connected only via WiFi to the networkmaximum recording time per local voicemailbox is 30 minutes per Box.

Visibility and access of answering machines

The answering machines can be visible

Announcements

Record new announcement

Recording a new announcement can be triggered on several occasions on the Fusion display, e.g. it is possible during the setup of the IVR or answering machine to record a personal announcement. In most cases, the announcements are recorded via the telephony audio menu. In the Web-interface the admin can select also the recording-device.

Once the recording is started it is required to end the recording by pressing '#' on your keypad (or 'Done' on the Fusion display). The recording is directly listed in the announcements-list with a timestamp.

Edit announcement name
In order to remember the content of the audio recording it is higly recommended to edit the file-name directly after recording!

DECT handsets or SIP devices.

• Fusion display
  • In the device details the user can select one or more voicemailboxes he would like to see in the messages-overview
  • The Fusion host is the only device which can show more than one answering machine
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  • The user can listen to his messages via
    • Phone interface:
      • Pressing Menu → Messages → select voicemailbox
      • New messages are displayed in bold font
      • Pressing on one of the message will play back the message on the Fusion device via loudspeaker
      • Via the options on the right side you can:
        • Start a call to the caller
        • Play the message
        • Save the number of the caller
        • Block the number of the caller
        • Select a connection to start the call to the caller
        • Delete the Message
      • If there is a new message, the message-list can also be accessed via the Message-widget or the blinking MWI-key
    • Web interface:
      • In the dashboard new voicemails are indicated in the Status List widget
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      • By clicking on the "New voicemails" item, the user will be forwarded to the voicemail page
      • New messages are shown in bold font
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      • By clicking on one of the AM-icons, the according message will be played back on the Fusion host device. This is only possible if the device is in idle (no active call).
      • Via the options the user can
        • Start a call to the caller
        • Save the number of the caller
        • Block the number of the caller
        • Select a connection to start the call to the caller
        • Delete the Message
    • Dialing into the audio guided voicemail system:
      • Each voicemailbox has an individual number, starting with **81 for the first local voicemailbox
      • These numbers can be dialled by every internal device and it is possible to program a function key with that number
      • There are limited options available in the audio voicemail system
• DECT handsets / SIP devices
  • In the device details the user can select one voicemailboxe he would like to retrieve the message notification
  • In the device/handset itself, the according AM-number (starting with **8x) must be programmed. The correct number can be found in the Web-interface overview in Settings → Telephony → Voicemails
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  • The user can listen to his messages via
    • Dialing into the audio guided voicemail system:
      • Each voicemailbox has an individual number, starting with **81 for the first local voicemailbox
      • These numbers can be dialled by every internal device and it is possible to program a function key with that number
      • Specially on the DECT handsets, the number needs to match the Message configuration in the device details

Network voicemailbox

For each external VoIP connection a network answering machine is created. During the wizard it is possible to enter here the default number of that Net-AM.

Edit voicemailbox

The Name of the network voicemailbox is identical with the VoIP connection name and is not editable.

Phone number

This phone number is used to dial into the network voicemail system. When a user is e.g. dialing **86 for the first network AM, the Fusion will automatically use the correct external line and dial the according net-AM number that was configured.

Music on Hold

By default a Gigaset music is played, when a user is put on hold by an internal user.
For individualization, it is possible to upload an individual Music on Hold file to the system.

It is possible to upload multiple MP3 files with the total maximum amount of 10MB.

The files are played after each other and always starting at the first file.

Web-interface MoH settings, Default Gigaset MoH:

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Web-interface Upload dialogue:

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Web-interface uploaded individual Music on Hold:

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