The answering machine is a central feature in a professional environment. The Fusion offers multiple options around the answering machines as local AM, network based AM, visual voicemail (Host device), audio guided menues, etc.

General information

The answering machines can be edited in the Web-interface in Settings → Telephony → Voicemails. Following actions are possible:

• Local voicemailbox
  • Add new voicemailbox
  • Activate/deactivate voicemailbox
  • Edit the voicemailbox
  • Delete the voicemailbox
• Network voicemailbox
  • Activate/deactivate voicemailbox
  • Edit the voicemailbox
  • Delete the voicemailbox

The admin can add up to 5 local voicemailboxes. In addition for each external VoIP connection a network voicemailbox is created.

Visibility and access of answering machines

The answering machines can be visible on the Fusion display, DECT handsets or SIP devices.

• Fusion display
  • In the device details the user can select one or more voicemailboxes he would like to see in the messages-overview
  • The Fusion host is the only device which can show more than one answering machine
  • 
  • The user can listen to his messages via
    • Phone interface:
      • Pressing Menu → Messages → select voicemailbox
      • New messages are displayed in bold font
      • Pressing on one of the message will play back the message on the Fusion device via loudspeaker
      • Via the options on the right side you can:
        • Start a call to the caller
        • Play the message
        • Save the number of the caller
        • Block the number of the caller
        • Select a connection to start the call to the caller
        • Delete the Message
      • If there is a new message, the message-list can also be accessed via the Message-widget or the blinking MWI-key
    • Web interface:
      • In the dashboard new voicemails are indicated in the Status List widget
      • 
      • By clicking on the "New voicemails" item, the user will be forwarded to the voicemail page
      • New messages are shown in bold font
      • 
      • By clicking on one of the AM-icons, the according message will be played back on the Fusion host device. This is only possible if the device is in idle (no active call).
      • Via the options the user can
        • Start a call to the caller
        • Save the number of the caller
        • Block the number of the caller
        • Select a connection to start the call to the caller
        • Delete the Message
    • Dialing into the audio guided voicemail system:
      • Each voicemailbox has an individual number, starting with **81 for the first local voicemailbox
      • These numbers can be dialled by every internal device and it is possible to program a function key with that number
      • There are limited options available in the audio voicemail system
• DECT handsets / SIP devices
  • In the device details the user can select one voicemailboxe he would like to retrieve the message notification
  • In the device/handset itself, the according AM-number (starting with **8x) must be programmed. The correct number can be found in the Web-interface overview in Settings → Telephony → Voicemails
  • 
  • The user can listen to his messages via
    • Dialing into the audio guided voicemail system:
      • Each voicemailbox has an individual number, starting with **81 for the first local voicemailbox
      • These numbers can be dialled by every internal device and it is possible to program a function key with that number
      • Specially on the DECT handsets, the number needs to match the Message configuration in the device details

Local voicemailbox

Add new voicemailbox

For adding a new voicemailbox, the admin can start the wizard via the Phone- or Web-interface.

What is editable during the wizard?

• Name of the Answering machine/Voicemailbox
• Protection PIN (for access via **8x-number, optional)
• Announcement
  • Selection
  • Recording of new individual announcement
• Selecting the recording length
• Assign devices to MWI notifications
  Later, the assignment needs to be done in the device details via the Web interface.

Edit voicemailbox

The language of the voicemailbox system (audio guidance, default announcements) is following the Phone interface language. Changing the PhoneUI language will change also the audio language. If there are no country-specific prompts available, the system is going to use the English voice prompts.

After creation of the local answering machine, the admin can edit all details via the Web interface.

Name

The name of the voicemailbox, which is used in other tables and menus, to indicate the correct answering machine.

PIN

The PIN can be used to protect the access to the voicemailbox, when someone is dialling into the audio guided system via **8x. If it is active, the caller needs to enter the PIN, before accessing the message-system.
By default the PIN is deactivated.

Advisory

The advisory is used, when the recording option for the voicemailbox is deactivated. Here it is also possible to record a new announcement. After successful recording, the announcement is available in the dropdown-list.

Activate Recording

This option switches between advisory-only to recording and de-/activates the according elements in the Web interface.

Announcement

This selection configures the announcement when the recording is active. By default a pre-defined system-announcement is played.

Message length

Configure here the maximum length of voicemail messages the caller can leave in the voicemailbox. By default the recording is limited to 2 minutes per message.

Network voicemailbox

For each external VoIP connection a network answering machine is created. During the wizard it is possible to enter here the default number of that Net-AM.

Edit voicemailbox

The Name of the network voicemailbox is identical with the VoIP connection name and is not editable.

Phone number

This phone number is used to dial into the network voicemail system. When a user is e.g. dialing **86 for the first network AM, the Fusion will automatically use the correct external line and dial the according net-AM number that was configured.