Gigaset Redirect and Provisioning Environment (GRAPE) (Hidden)

The Gigaset Redirect And Provisioning Environment (GRAPE) enables secure zero-touch Phone deployment. As a Reseller, you may remotely manage your Clients, and their Phones, avoiding costly on-site visits.
Users may set up Redirection rules, create Provisioning templates, anytime, from anywhere.

This service comes completely free of charge to Gigaset partners, and customers.

How do I get access to GRAPE

You can sign up online for an GRAPE user account.

https://grape.gigaset.net/

Where is GRAPE hosted?

Gigaset hosts its service in the metropolitan area of Frankfurt a.M., Germany, and complies of course with the both the strict German data protection law and the European General Data Protection Regulation (GDPR).

Core features of GRAPE

GRAPE provides Gigaset customers with 3 main features:

• Initial firmware update prior to redirection and auto-provisioning
• Secure redirection of Gigaset PRO phones to their assigned setting server
• Secure auto-provisioning

Initial firmware update

GRAPE user can define a specific firmware version per phone model they would like the phones to update to when they contact GRAPE for the first time

Phone redirection

When a Gigaset phone connects for the first time to the internet, it contacts GRAPE to ask for a setting server URL. If GRAPE contains an entry for its MAC address, it will set the URL as value for the phone provisioning URL parameter, and the phone will send a request to this server to fetch a configuration file.

Auto-Provisioning

If you create your provisioning profiles on GRAPE , GRAPE serves not only as a redirection service, but also creates and provides the configuration files to the phone contacting the service.

• Supported for the IP Desktop phones
• Upcoming for the DECT systems

New features compared with previous Gigaset Redirect service

• Secure web-interface management login
• Supported devices
  • DECT: N610/N670/N870/Integrator
    • Redirect
    • Provisioning (planned for mid of 2025) NEW!!!
    • Device management (planned for end of 2025) NEW!!!
  • Desktop: P710/P810(B)/P82x/P85x NEW!!!
    
    • Redirect
    • Provisioning
    • Device management (planned for mid of 2025) NEW!!!
• Secure encrypted device connection NEW!!!
• Secure Server JSON API to automatically manage your device (warehouse) NEW!!!
• Multiple accounts for your company NEW!!!
• Multiple levels: Reseller / (Reseller) / Customer NEW!!!